Network Infrastructure and Cybersecurity Administrator

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

IT Infrastructure and Connectivity Management

• Monitors, administers, and maintains organizational IT infrastructure, including servers, network appliances, peripherals, connectivity, and related devices.
• Provides and updates organizational network designs and capacity planning.
• Monitors the overall status of on premise and cloud-based servers and systems, their capacity, storage planning, and database performance.
• Performs diagnosis and provides technical support, testing, and solutions for network and infrastructure-related concerns, including updates, upgrades, and other related configurations.
• Efficiently monitor and maintain office internet connectivity to ensure continuous availability and optimize its performance.
• Efficiently monitor the application hosting services, ensuring uninterrupted high-availability and optimizing performance.

Network Security, Cybersecurity and Disaster Recovery

• Manages user permissions and access levels to network systems, devices, connectivity, and other related security policies.
• Manages and monitors security solutions, including system firewall, anti-virus, and intrusion detection systems.
• Performs security updates, upgrades, and other related security configurations, as needed.
• Perform regular simulations and restoration of backups to ensure data integrity, including the conduct of Disaster Recovery Plan (DRP) drills to maintain situational readiness.

Messaging and Call Center Support

• Administer and manage PHLO distribution/mailing lists.
• Provide technical support as level 2 in resolving messaging related concerns.
• Coordinate and escalate concerns to the Global Messaging team for needed administrative authority escalation.
• Manage, monitor, and administer Voice over IP (VOIP) systems, including telephony and call centers, encompassing user management, system functionalities, infrastructure, and troubleshooting.

Technology Evaluation, Organizational Reporting and Planning

• Evaluate new operating and networking systems, servers, data software, cloud solutions, hardware, methods, and techniques to enhance system reliability and performance.
• Plan and coordinate the migration to new technologies and recommend solutions to meet technology needs.
• Actively participate in the development of standards and policies for business process requirements.
• Contribute to the development and implementation of long-term plans, goals, and objectives aligned with technology priorities.

Organizational Contribution

• Regularly attend Corporate and Team devotion and prayer as part of staff spiritual nurturing.
• Participate in meetings and events such as team and organizational, as necessary.
• Timely submit Performance Agreements that includes Individual Learning and Development Plan and staff spiritual nurture plan, and Annual Performance Reviews.
• Support emergency response, as necessary.

Required Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or broad knowledge of computer science field.
• At least 5 years’ broad and deep experience in information technology specifically as a Network Administrator or similar role.
• High level of knowledge and familiarity in TCP-IP and Network Design (VLANS, Load Balancing, etc.).
• Knowledge in email systems implementation and deployment.
• Knowledge in on-prem and cloud-based technologies and their related challenges and migration strategies.
• Adept in Active Directory and LDAP Technologies.
• Familiarity with VOIP (Avaya) technologies and applications.
• Certifications on Server Administration, Email Management, Networking and Cloud Computing.
• Cybersecurity Certification a plus.
• Proficiency in providing first and second line support and working with customers to diagnose and solve technical issues.
• Strong understanding of IT systems, network devices and servers is expected.
• Ability to collaborate with cross-functional teams to identify and resolve technical issues.

Preferred Qualifications:

• Advanced knowledge in network, system and server (ex. Linux, Windows, etc.) administration.
• Experience in developing and updating technical documentation, user manuals, and standard operating procedures.
• Effective communication skills, both verbal and written.
• Ability to work in a team environment.
• Willing to travel in WV area programs covered areas.

Applicant Types Accepted: