Site Reliability Engineer

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is named one of Austin’s fastest-growing companies and one of the best places to work. Our culture is fueled by an engaged, motivated, and dedicated team who love to solve complex problems and frequently incorporate new technologies into our stack to provide our clients with a continuously improving product. 

We are looking for curious and empathetic individuals who are committed to developing themselves and sharing what they know to elevate our team. We cannot complete our mission without building a diverse and inclusive team empowered to solve problems in new ways, and we will nurture your high potential throughout your time at Q2. Come join us! 

The Job At-A-Glance:

The Hosting Platform Team comprised of Platform and Site Reliability Engineering are experts at distilling customer needs and designing integrated systems.  Our highly collaborative and resourceful team is entrusted with implementing new capabilities and customizing end-to-end solutions.  From developing deep Q2 application knowledge, managing our container orchestration platform, supporting private and public cloud environments, learning how to leverage automation to drive efficiencies, and troubleshooting critical infrastructure, your opportunities to make a significant impact at Q2 are limitless.

A Typical Day:

If you were working for us as a Site Reliability Engineer focused on designing, implementing and scaling mission-critical systems, here are some of the things you would have done last week:

• Design and develop infrastructure solutions for enterprise business applications to be hosted in datacenter and public cloud (AWS and Azure)

• Partner with Software Engineers and Database Administrators to deliver a 10x increase in full stack performance

• Collaborate with Security Engineering to embed best in class threat management capabilities

• Join forces with Site Reliability Engineering to optimize production, performance and implement automation to minimize risk and reduce toil.

• Maintain, test and optimize disaster recovery services to ensure we have a contingency plan to failover our highly available platform

• Serve as the Subject Matter Expert, distill complex technical issues into consumable communication and lead cross-functional teams.

• Optimize storage costs and data consumption services

• Promptly restore system services by diagnosing problems, making critical decisions and remediating root causes.

• Share your knowledge with a peer, document your process, and facilitate lessons learned reviews

• Participate in an on-call rotation to assist with customer-impacting outages

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.

• Experience designing and integrating complex systems, performing high-level optimizations, and leading large-scale cross-functional initiatives

• Advanced knowledge of Linux and Windows Systems Administration

• Fluent in VMWare and cloud environments such as AWS and Azure

• Strong understanding of load balancing and traffic management

• Understanding of security protocols and threat management implementation

• Knowledge of CI/CD Pipelines implementation for applications and infrastructure

• Proficiency with Automation / Orchestration tools such as Ansible and HashiCorp Consul, Nomad, Vault, Packer, and Terraform or equivalent technologies

• Real-world experience integrating Data Eventing / Messaging Bus capability via technology such as Kakfa or Rabbit MQ is a plus

• Capable of embedding Monitoring / Logging technologies such as Elastic Stack, Prometheus / Grafana or equivalent technologies

• Knowledge of best practices of running applications in containerized environments including health checks and rolling update strategies

• Experience with scripting / development languages such as Go, Python, Bash, or PowerShell

#LI-Remote #MS-1

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.