Senior Incident Management Professional, Technology Resilience & Cyber Department

Salary: National from £51,200 to £78,700 and London from £56,400 to £86,600

Would you like to play a critical role advancing the FCA's agenda to develop a more resilient financial services industry?

There are few jobs where you can make a real difference to the 2 million people who work in the UK Financial Services industry, the 40 million consumers of financial products and the stability of our economy as a whole. 

The team/department

We have an exciting opportunity to join the Incident Response and Engagement Team in Technology, Resilience and Cyber department (TRC). TRC works to ensure firms are resilient to operational disruptions, thereby protecting consumers and markets and building confidence in the effectiveness of technology that underpins financial services. The Incident Response and Engagement team leads on the FCA's response to operational resilience incidents (covering technology, non-technology, and cyber incidents) within the financial sector, as well as the department's engagement with domestic and international stakeholders on operational resilience topics. Working as part of a close-knit team, you will coordinate with a range of internal stakeholders within the FCA to ensure appropriate escalation and coordination between departments. In certain cases, you will also coordinate with other UK authorities, such as the Prudential Regulation Authority (PRA), His Majesty's Treasury (HMT), National Cyber Security Centre (NCSC) and others.

What you will be doing

• Lead the FCA’s response to operational resilience incidents reported to us by regulated firms
• Support incident review process for operational resilience incidents using domain specific incident knowledge
• Provide upward reporting and updates on major incidents to FCA Senior Leadership Team
• Support coordination of major incidents between the UK Financial Authorities, where there is significant consumer harm or market disruption
• Support the supervision teams with specialist knowledge in responding to and assessing firm's responses to operational resilience risks and incidents
• Track and produce detailed Management Information on incidents reported to the FCA by regulated firms
• Advise, support and educate supervisors and the wider Divisions on how and when firms should report incidents related to operational resilience

What you will get from the role

This role will offer a unique insight into cyber, technology and operational resilience risks in the Financial Services sector. With the opportunity to:

• Work on high profile regulatory initiatives
• Work across a number of high impact firms on cross-sector issues
• Gain insight into current thinking on cyber, technology and operational resilience matters
• Build upon your existing skills and knowledge and develop your career
• Work with and influence a wide range of internal and external stakeholders and in doing so, build your network of contacts
• Engage with senior management across the FCA

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.  

Core benefits that you will receive as standard are:   

• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa  
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  
• Life assurance of eight times your basic salary  
• Income protection  

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.  

The skills and experience you will have  

Minimum   

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role. 

• Experience in end to end incident management processes
• Track record of being able to respond to fast moving incidents, including providing briefings to seniors
• Experience of strong stakeholder management skills
• The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting

Essential

• Broad experience across a number of technology & cyber resilience management domains
• Experience of working in the financial sector or other regulated industry
• Experience of assessing operational resilience capabilities
• Exposure to and understanding of resilience management frameworks (e.g. COBIT, NIST, ITIL)
• Good oral and written communication skills including clear and effective presentation to both internal and external audiences
• Good analytical capability with appropriate application of judgement and diligence; can demonstrate taking pride in work and ensuring it is of the highest standard
• Good interpersonal skills with evidence of team working, confidence and credibility, and an ability to interact effectively with a range of stakeholders

About the FCA   

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.  

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.  

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role.   

Flexible working

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we won’t judge you for asking. 

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices.  This means that as part of the application process you will be able to select your preference of which office location you would like to work from.   

Useful information  

Applications for this role close at 23.59 on 29th September 2024

This role is graded as Senior Associate - Regulatory  ​

Interviews will take place from 7th October 2024

Got a question?    

If you are interested in learning more about the role please contact:  

For internal applicants, please contact Linda Bradley at Linda.Bradley@fca.org.uk

 ​For external applicants please contact Chhavi Bartaria at chhavi.bartaria@fca.org.uk 

What to expect from our interview process  

If your application is successful you will be invited to complete a competency based interview and Case Study​

Application support  

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.  

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. 

Security Clearance/Vetting   

The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting.

Please note that all applications must be submitted through our online portal, applications sent via email will not be accepted.