SITEC - Service Now Administrator - MacDill AFB
Tasks
- Create and maintain system documentation
- Define technical specifications and workflows with stakeholders
- Enforce ServiceNow administration best practices
- Evaluate ServiceNow updates and industry trends
- Lead ServiceNow module implementation and enhancements
- Manage ServiceNow licensing and governance
- Monitor system performance metrics and optimize
- Oversee ServiceNow configuration customization maintenance
- Perform ServiceNow upgrades patches maintenance
- Provide training and mentorship for administrators
- Troubleshoot ServiceNow platform issues
Perks/Benefits
- N/A
Skills/Tech-stack
AJAX | API Management | CSS | GlideScript | HAM/SAM | HTML | ITIL | ITOM | ITSM | JavaScript | MariaDB | REST API | SQL | ServiceNow
Education
Associate Degree | Bachelor of Science | High School Diploma | Master of Science | PhD
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