Systems Administrator - 3rd Shift - HYBRID

Description

NGDS is currently seeking a dynamic and motivated Systems Administrator. We are seeking a self-driven professional as part of a 24/7 team to address priority 1 issues and support 24/7/365 operations for all managed services. Seeking a generalist System Administrator that can troubleshoot and resolve Tier 1-2 operational tickets. This team uses a variety of tools and processes to monitor performance and availability of all nodes and network infrastructure for multiple data centers. This role is the first line of support for system outages across the monitored data centers. Team members triage outages to determine symptoms, possible root cause and the proper troubleshooting to either resolve the issue or escalate to Tier 3. The position requires a Windows system administrator. This professional must have proven ability to grasp and apply new information quickly, as well as relay the information to mission owners and DC2HS Division staff in a professional written advisory. 

 Shift Definition: This is a role supporting 3rd shift (0000 - 0800 ET / 2300 - 0700 CT). Assigned days may change with advanced notice. Employee will train during the 1st shift (0800 - 1600 ET / 0700 - 1500 CT) for 2 months of training until all access has been granted, then transition to the third shift.
 

Roles & Responsibilities:

• Acknowledge or receive Priority 1 system outages then troubleshoot.
• Troubleshooting system admin related hosting outages and operational tickets.
• Work with application team and other team members to resolve outages.
• Report outages and issues to data center team members, leadership, and program teams. 
• Perform software updates and patches, as necessary. 
• Use of monitoring systems such as SolarWinds and SPLUNK.
• Manage Active Directory, group policy and Account issues.
• Interpret technical information to create and send written notifications and SITREPs on behalf of the Division.
• Review and edit written notifications and SITREPs before they are sent on behalf of the Division.Apply system related cyber updates and STIGs to address vulnerabilities.
• Apply system related cyber upgrades and STIGs to address vulnerabilities.
   

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Desired/Required Skills:

• DoD 8570 Compliance.
• Secret Clearance or higher required.
• Ability to recognize and clearly report relevant information.
• At least two years’ experience in a related technical or business discipline.
• Self-starter with ability to self-direct training. 
• Proven ability to grasp and apply new information quickly. 
• Strong desire to grow in a face paced environment. 
• Shows initiative on assignments, and professionally executes projects with little direction. 
• Ability to be creative, innovative, and responsible, and able to master good decision-making skills. 
• Working knowledge of Active Directory and group policy. 
• Working knowledge of ports and their function.
• Working knowledge of monitoring systems such as SolarWinds and SPLUNK.  
• 2+ years of working knowledge in troubleshooting windows server OS and supporting functions across a domain.  
• Work as an integral part of a team and thrive in collaborative environments. 
• Excellent written and oral communication. 
• Professional sense of customer service working through issues and communicating with higher level mission owners.
• Self-motivated with a strong sense of urgency, and ability to prioritize tasks. 
• Demonstrates the ability and willingness to expand the current knowledge base.
• Ability to understand and write detailed instructions. 
• Strong technical troubleshooting capabilities. 
• Outstanding organizational and time management skills
• Excellent communication and interpersonal abilities
• Reliable with exceptional work ethic
• Detail oriented with self-motivated attitude
• Collaborative, team focus to support cohesive work team
• Ability to handle competing priorities with high expectations in a team-oriented environment

About the Company:

NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.

Benefits:

• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.