Critical Incident Response Specialist (RSW, RP)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Registered Social Worker or Psychotherapist
Schedule: Casual

Status: Independent Contractor

Location: Travel required in Ontario.

Join our team

Are you a Registered Social Worker or Psychotherapist with a passion for workplace mental health? TELUS Health is expanding our Critical Incidents (CI) affiliate network across Ontario. This unique contract position offers you the opportunity to make a profound impact on employee well-being while maintaining flexibility in your career.

The impact you’ll make and what we’ll accomplish together

As a key member of our Critical Incidents network, you'll play a vital role in trauma response and crisis management across Ontario. Your expertise will be instrumental in providing rapid on-site support, conducting debriefings, offering psychological first aid, and guiding post-incident recovery. Together, we'll deliver professional crisis intervention services, enhance organizational preparedness, and improve mental health in the workplace.

Here's How

• Deliver on-site Critical Incident Response (CIR) promptly and professionally, tailored to each critical incident and organizational culture

• Conduct individual and group crisis interventions, debriefings, and defusing sessions

• Provide immediate psychological first aid to affected employees

• Offer expert consultations to corporate clients on crisis management

• Guide organizations through post-incident recovery processes

• Document all services accurately according to TELUS Health standards

• Collaborate with external stakeholders and affiliated professionals serving as a corporate ambassador for TELUS Health.
   

Qualifications

• Master’s degree in Counselling, Psychology, Social Work, or related field.

• Active membership with a professional college in Ontario and valid professional liability insurance.

• Minimum of five (5) years of post-graduate experience in crisis intervention, trauma response, or organizational psychology.c

• Specialized training in Critical Incident Stress Management (CISM), Psychological First Aid, or similar crisis response methodologies.

• Excellent communication and interpersonal skills, with the ability to interact sensitively with diverse populations

• Valid driver's license and ability to travel across Ontario

Why Choose TELUS Health?

• Be a part of a leading clinical network on a mission to become the most trusted wellbeing company globally.

• Enjoy competitive compensation for on-call service delivery, including travel and no-show coverage rates.

• Benefit from clinical supervision and continuous professional development opportunities.

• Experience hassle-free bi-weekly invoicing.

• Join a purpose-driven organization dedicated to making a positive impact on people's lives.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.