Staff Information Security Engineer | Enterprise Security

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.     

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.     

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.     

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

Job Description 

ServiceNow's Infrastructure Security Team is looking for a Staff Level Security Engineer to help us improve and maintain the security posture of the infrastructure that our SaaS based customer platform runs on. You will be developing and supporting critical processes ensuring that ServiceNow's security infrastructure remains free from compromise and available for real-time processes. 

You will work on a fast-paced team of exceptional engineers while you grow your skills and influence ServiceNow. There are no limits to the opportunities for learning and career advancement at ServiceNow.  We need creative solutions, quality implementations, and excellence in support across multiple security domain areas.  

Please Note:   

• Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

• This position will include supporting our US Federal customers 

• This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards) 

• This includes a credit check, criminal/misdemeanor check and taking a drug test.  

• Any employment is contingent upon passing the screening.   

What you will do in this role: 

• Deployment and configuration of security solutions in support of Network Security and Authentication. Server Security, Certificate lifecycle management, and more) 

• Address problems impacting production such as production outages & security incidents 

• Assess security risks and impact of issues pertaining to ServiceNow 

•  Work with stakeholders to provide triage and remediation recommendations 

• Partner with Compliance teams to ensure proper validation is being performed 

• Develop and implement innovations on the ServiceNow platform. 

Qualifications

To be successful in this role you have: 

• Fundamental understanding of software engineering, operating systems, & security engineering 

• Proficiency of programming language java/python/c/etc 

• Linux or Unix experience 

• Deep understanding of computing, operation, function 

• Deep understanding of network communications OSI 

• Experience with a broad swath of security tools (examples: EDR, DLP, FIM, micro segmentation, etc.) 

• Worked with AWS, Azure, and Google Cloud platforms 

• An analytical mind for problem solving, abstract thought, and offensive security tactics. 

• Strong interpersonal skills (written and oral communication) 

• Strong ability to debug problems with proprietary and 3rd party solutions & code 

• Ability to articulate complex issues to executives and customers 

• Familiarity with ServiceNow platform a plus 

• Adaptable to evolving situations 

• Will be working in a regulated environment requiring US Citizenship. Must be eligible for a security clearance 

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Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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