Technical Pentest Manager

We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.

Job Summary

Bugcrowd is a dynamic and rapidly growing organization seeking a passionate and experienced Technical Pentest Manager to support our customers running Penetration Testing as a Service (PTaaS) on the Bugcrowd platform. In this high-energy role, you will act as a trusted advisor and advocate for our customers, working closely with sales, technical sales, pen testers, crowd members, and teams like Hacker Success. You will leverage your deep understanding of penetration testing methodologies to scope out tests and communicate complex offensive security concepts to a variety of stakeholders. The ideal candidate thrives under pressure, excels at context switching, and is committed to continual improvement in a fast-paced environment.

**Please note we are only considering US candidates at this time

Essential Duties & Responsibilities

• Customer Advocacy: Serve as a trusted advisor to customers, understanding their needs and advocating on their behalf to ensure successful outcomes.
• Engagement Management: Manage multiple penetration testing engagements end-to-end, ensuring they are delivered on time and meet or exceed customer expectations.
• Technical Scoping: Accurately scope penetration tests across various domains, including network, web applications, mobile, and APIs.
• Cross-functional Collaboration: Work closely with sales, technical sales, pen testers, crowd members, and the Hacker Success team to coordinate efforts and resources.
• Communication: Effectively communicate complex offensive security concepts to a diverse range of stakeholders, including technical and non-technical audiences.
• Global Coordination: Engage with hackers from around the world, facilitating clear communication and collaboration across different time zones and cultures.
• Time Management: Operate efficiently under tight deadlines, managing multiple priorities and regularly switching contexts without compromising quality.
• Problem Solving: Proactively identify and resolve issues that arise during engagements, employing strong analytical and critical thinking skills.
• Continuous Improvement: Stay up-to-date with the latest trends and advancements in offensive security, continuously seeking ways to improve processes and methodologies.
• Independent Work Ethic: Demonstrate the ability to work with little to no supervision, taking initiative and ownership of responsibilities.
• Soft Skills: Exhibit strong interpersonal skills, including open-mindedness, adaptability, and the ability to build rapport with both internal teams and external partners.

Education, Experience, Skills, & Abilities

• 3+ years experience in penetration testing or offensive security roles.
• 2+ years experience in engagement or project management within a consulting or delivery-based business.
• Experience with PTaaS platforms and working with a global community of security researchers is a plus.
• Technical Proficiency: Broad understanding of multiple penetration testing methodologies, including but not limited to IoT, LLM, cryptography, network infrastructure, web applications, mobile platforms, and APIs.
• Communication Skills: Excellent verbal and written communication abilities, capable of tailoring messages to various audiences, from technical staff to executive leadership.
• Customer Focus: Strong commitment to customer satisfaction, acting as an advocate and trusted advisor to build long-term relationships.
• Global Perspective: Ability to effectively collaborate with a diverse, global community of hackers and security professionals.
• Time Management: Proven ability to work under pressure, meet deadlines, and manage multiple projects simultaneously.
• Problem-Solving Skills: Strong analytical thinking with a proactive approach to identifying and solving complex problems.
• Adaptability: Flexibility to adjust to changing priorities in a rapidly evolving environment.
• Self-Motivation: Demonstrated ability to work independently, take initiative, and drive projects to completion without close supervision.
• Passion and Energy: High levels of enthusiasm and a genuine passion for cybersecurity and offensive security practices.
• Continuous Learning: Commitment to personal and professional growth, staying current with industry developments and best practices.
• Soft Skills: Strong interpersonal skills, including empathy, open-mindedness, and the ability to build positive relationships across teams.

Working Conditions

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

Sitting and/or standing - Must be able to remain in a stationary position 50% of the time

Carrying and /or lifting - Must be able to carry / move laptop as needed throughout the work day.

Environment - remote, work-from-home 100% of the time.

ADA Statement

Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ada@bugcrowd.com.

Pay Range Disclosure

At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent.

The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for the Technical Pentest Manager position is $90,000 - $100,000.

Culture

• At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
• We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
• Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.

Disclaimer

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer. 

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Apply at: https://www.bugcrowd.com/about/careers/