IT Network and Support Leader

If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.

If this resonates with you, click “Apply” and find out why Famous has been named a Top Workplace every year for over a decade!

Job Summary:

As the Leader of IT Infrastructure & Security, you will be at the forefront of managing and securing our organization’s technical infrastructure backbone. This role encompasses IT networking, cybersecurity, user support and vendor management leadership. Key responsibilities include:

Responsibilities:

1. Strategic Responsibilities:

-Direct the maintenance, configuration, and reliable operation of computer systems, network servers, storage arrays, VMware virtualization technologies, cloud-based services, etc.; this includes managing patching and versioning automation and compliance.

-Create and test strategies for IT technical risk mitigation, contingency planning, fault tolerance, and disaster recovery & business continuity strategies & procedures.

-Responsible for capacity planning, storage planning, and IT infrastructure performance and resiliency.

-Establish, monitor, and report Service Level Targets and Key Performance Indicators.

-Maintain knowledge of new architectures, technologies, and service management practices.

-Work with the CIO to provide direction on what emerging IT technologies and methods should be introduced, integrated, and assimilated within Famous’s environment; as well as assess what’s working, not working, and the best strategy to support the business’s users and future organizational growth.

2. Network and User Support Leadership:

-Lead and guide the network and helpdesk support team, ensuring smooth operations and first-class end user support and overall uptime.

-Define, create and test acceptance criteria for IP networks.

-Oversee project execution and network performance and resiliency within our sites and portfolio.

-Manage monitoring, alerts and dashboarding for servers, networks, and critical IT systems.

-Create and manage critical IT business documentation (e.g., disaster recovery, business continuity, etc.).

-Delegate and/or resolve Level 2 helpdesk issues as needed.

3. Cybersecurity Coordination:

-Create cybersecurity strategies and direct compliance with secure policies and standards.

-Serve as the bridge between our infrastructure and support teams with our cybersecurity partners.

-Collaborate as the internal security leader and point person on security initiatives, risk management/assessments, and incident remediation/response.

-Monitor and administer internal network and email threat defense tools (e.g., MS Defender, Abnormal, KnowBe4, Frontier scanning, etc.)

-Other cyber security leadership & strategic leadership as needed.

4. IT Vendor Management:

-Manage IT infrastructure vendor relationships and compliance.

-Negotiate contracts, RFQs, SLAs, and access agreements.

-Optimize infrastructure spending while maintaining service quality.

-Manage licensing audits and compliance.

Skills & Experience:

-A proven track record of developing and implementing IT strategies and plans.

-Advanced experience with Microsoft 365, Azure, AWS, LAN/WAN protocols, and Kubernetes.

-System administration and certifications in Microsoft, IT leadership & cybersecurity.

-Strong knowledge of systems, hardware, and networking software and protocols

-Experience with VMware, hypervisor servers, storage arrays, wireless access points, and standard data center networking equipment.

-Proficient in Microsoft Active Directory, Group Policy, Intune, DNS, and related applications.

Qualifications:

-Education: Bachelor’s or master’s degree in computer science, engineering, or related fields.

-Certifications: Relevant certifications such as ITIL, MCSE, PMP, CCNA, AWS, CISSP, CISM, etc.

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Health and Wellness Coaching
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.