Head of IT

The Head of IT will be responsible for overseeing Digital Catapult’s IT and AV infrastructure, equipment, tools, and services, and ensuring their effective and secure operation. This role involves managing the Systems Administrator Team, implementing technology solutions, enhancing our systems and processes, and managing IT projects, as well as working alongside out IT Operations Manager to provide support to staff.

WHAT YOU’LL DO (Duties)

• Supporting, mentoring and leading the IT team.
• Leading the team’s provision and support of appropriate IT & AV services for staff, such as Windows & Mac laptops, AV, networking, and enterprise tools such as Microsoft 365, including providing hands-on technical expertise.
• Working closely with the technology and project teams to ensure that the IT needs for the lab and R&D environments are supported and aligned with company standards.   
• Operating, monitoring and enhancing appropriate security policies, procedures, systems and training to provide proactive risk reduction and effective incident response, and to ensure ongoing certification for Cyber Essentials Plus and ISO 27001.
• Creating and maintaining processes to ensure both “business as usual” tasks and larger projects, such as the ongoing migration to Microsoft 365, are clearly defined, communicated, planned and executed to time and budget.
• Ensuring correct procurement and supplier management processes are followed, spending monitored and kept within the agreed-on IT budget, and tendering, renewal and similar processes are proactively planned for and scheduled.
  

Requirements

• Previous experience leading high-performing hybrid IT teams.
• Broad experience in designing and operating infrastructure and IT solutions in medium sized organisations with a mix of Mac & Windows, Azure and AWS. 
• Experience of planning and managing Information Security policies & procedures for Cyber Essentials Plus and ISO27001
• Experience in supporting a wide range of SaaS business applications, including Microsoft 365
• Business awareness, hands-on and collaborative management style and excellent written/verbal communication skills
• Strong supplier management and problem solving skills
• Proven and solid experience leading and managing projects and operational support teams with experience of working across IT service areas
• Scrum / Agile, Microsoft, ITIL 4 Foundation and / or other IT Management certification and CISM, CISSP and / or other security certification desirable but not essential

Deadline for Applications : Monday 21st October 2024

Commitment to Equality, Diversity and Inclusion

We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society. We are part of the Catapult network and we are actively committed to our Inclusivity in Innovation Charter, about which you can find out more here.

We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated.

As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please do speak with us about adjustments that could support you through our interview process.

Digital Catapult is an equal opportunities employer.

Benefits

• We are in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations.
• Digital Catapult is a Disability Confident Committed Level 1 Employer.
• Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:
• Double-matched pension up to 10% of your salary;
• 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;
• E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal;
• Life insurance 4x salary;
• Free to access EAP & Financial Wellbeing advice;
• Enhanced maternity and paternity leave;
• Hybrid working - with great offices to work from 1-3 days per week;
• Investment in your ongoing learning and development with us;
• Company social events throughout the year and free office snacks!

We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared.

We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness.

We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.