Senior Professional Services Consultant

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

Position Overview

As a Senior Professional Services Consultant, you'll leverage your deep technical expertise to guide clients through the entire implementation lifecycle, ensuring optimal design, configuration, and performance.  This is a high-impact, customer-facing role where you'll work directly with clients, partners, and internal teams to deliver exceptional results. In addition to deployment, you'll play a pivotal role in post-sales account management, fostering strong customer relationships, and driving ongoing adoption of Menlo solutions. Your technical acumen and ability to communicate complex concepts will be instrumental in maximizing customer satisfaction and long-term success.

Responsibilities

• Collaborate with customers to understand their unique requirements, translating those needs into detailed Statements of Work (SOWs) that guide successful implementations

• Conduct comprehensive Menlo cloud security assessments, showcasing the value and capabilities of our solutions to customers

• Develop and deliver high quality documentation that empowers customers with the knowledge they need to effectively utilize our products

• Seamlessly integrate Menlo solutions with existing customer environments, leveraging your expertise in SSO, Azure, AD, Proxies, Cloud API, VM's & Firewalls

• Design and execute rigorous test plans to validate solution functionality and performance

• Proactively manage projects, ensuring timely delivery of services and exceeding customer expectations

• Provide expert training and comprehensive documentation to equip customers for long-term success

• Build strong relationships with customers, serving as their trusted technical advisor and advocate

• Champion customer needs and feedback, collaborating with internal teams to drive product improvements and innovation

• Monitor and report on product performance, identifying opportunities for optimization and enhancement

• Develop innovative solutions to streamline support processes and reduce costs

• Partner with the sales team to identify new business opportunities and expand our customer base.

Job Requirements 

• 8+years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Technical Marketing Engineer, or a Support Engineer). 

• Ability to travel up to 50% to partner sites, conferences, and other related events as required. 

• Prior experience in early-stage startups and self-motivated 

• Strong customer-facing skills, able to build strong relationships with clients and serve as their trusted technical advisor

• Excellent problem solver via collaboration and running sessions to come up with new, innovative ideas. 

• Strong communication and presentation abilities, capable of conveying complex technical information clearly and concisely to both technical and non-technical audiences

• Excellent organizational skills and attention to detail

• Willingness to listen, learn and incorporate others ideas into all aspects of the job. 

• Experience with working with Fortune 500 companies

• Professional experience architecting and operating solutions built on (in order of preference): AWS, and GCP

• Experience with Hypervisors (in order of preference): VMware and KVM. 

• Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, SSO, DLP, CASB gateways, Load Balancer, Cloud APIs and SIEM

• Working knowledge of authentication systems such as LDAP, SSO, Azure AD/Entra ID and MS Active Directory/ADFS 

• Familiarity with TCP/IP, SSL, IPSec, HTTP/HTTPS, DNS, SMTP, SSH protocols 

• Versatile with using various operating systems including Windows, Mac, and GNU/Linux 

• Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR 

• Linux/Ubuntu system 

• Scripting Language (Bash/Python) is a bonus 

• Industry certifications such as CCIE, JNCIE, CISSP or CCSP is a bonus.

MSGL-I4

Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.