Senior Professional Services Consultant

This is a technical role, providing post-sales consulting in the security industry. The Senior Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. The consultant has demonstrated his/her ability to participate to the success of projects from the presales/scoping phase to project closure. He/she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, firewall and enhanced security products implementation and optimization, with any related documentation. His/her ability to learn new technologies, products or solution is recognized. The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing & implementing IT security solutions. The consultant mentors team members and shares experience and knowledge every day.

The Senior Professional Services Consultant activities include but are not limited to:

• Develops a thorough understanding of the customer engagement (objectives, project scope, business and technical requirements).
• Leads technical conversations to clarify and assess all aspects of an engagement.
• Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
• Estimates work efforts.
• Performs project risk analysis based on technical elements and implement mitigations plans.
• Participates in design workshops with customers and/or partners and provides input as necessary.
• Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc...
• Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment. Work closely with PMO team to ensure successful completion of projects.
• Assists customers through the rollout, migration or go-live phase for the deployed security solution.
• Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions.
• Proactively communicates relevant project information to customer and/or Fortinet management as appropriate.
• Participates to highly visible projects.
• Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.).
• Reviews peer documents for technical accuracy and quality assurance.
• Ensures that project documents are accurate, complete, current and stored appropriately.
• Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc...).
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
• Proposes and implements changes in relation to Professional Services practices.
• Mentor new hires during onboarding phase. Provide insight on technical aspects as well as procedures and practices.
• Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned.
• Works closely with services and sales organizations.

Some consultant engagements may be long term assignments with a single customer and involve regular attendance in the customer office.

Requirements:

• 7+ years of experience in LAN/WAN/Internet consulting, support and/or administration.
• 6+ years of experience with Network Security Products.
• Vendor experience is a plus.
• Experience working as a Professional Services consultant or engineer.
• Expertise in NGFW and at least 4 of the following technologies: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based technologies.
• Strong knowledge on 3rd party network or security solutions
• Experience in designing and implementing solutions for SMB, Enterprises and Telco/MSSP.
• Scripting or development skills.
• Very good presentation and technical documentation skills.
• Good troubleshooting skills with a structured approach to problem solving. Ability to develop methodologies to progress on the resolution of technical issues.
• Proven ability to work independently and in a team-oriented, collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, other departments, and executive team.
• Ability to adapt seamlessly to shifting priorities, demands and timelines.
• Ability to multitask between several projects and customer engagement, and collaborate with peers on projects delivery.
• Flexible working hours.
• Positive customer service attitude with excellent soft skills.
• Ability to bring projects to successful completion through technical sensitivity.
• Strong commitment and self-driven individual.
• Extensive travel (up to 60%). Ability to travel at very short notice periods domestically and international as needed.
• NSE 1-7 or equivalent. Other industry certification in relation to security or networking.

 Education:

Master Degree in technical or management discipline and/or equivalent extensive work-related experience