SRE / DevOps Support Engineer

Locations: Ipswich or Birmingham

Working Style: 3 days a week in office and 2 days anywhere

Why this job matters

Our Authentication Platforms are critical to the digital experience of over 10 million customers, enabling their Broadband and Wi-Fi services seamlessly. The data generated by these platforms supports essential operations like cyber defence, performance monitoring, and service optimisation.
 
 
We are on a journey to modernise our platforms using the latest cloud technologies, with automation and data-driven decisions at the core of everything we do. Our Data and Authentication Team integrates Design, Development, Test, and Operations, all under one roof, and embraces a culture rooted in SRE (Site Reliability Engineering) principles.
 
 
As part of this team, you’ll directly contribute to improving reliability, scalability, and performance of services by driving automation, monitoring, and operational excellence across a number of environments like AWS, GCP , EC & Network Cloud.

What you’ll be doing

• Champion SRE practices, including automation, monitoring, and incident response, to ensure the reliability and performance of our critical customer-facing platforms.
• Collaborate with development, Test  and operations teams to automate operational tasks, streamline CI/CD pipelines, and build robust monitoring systems that catch issues before they impact customers.
• Drive continuous improvements in service reliability, availability, and scalability, using cloud-native technologies and infrastructure as code (IaC).
• Manage incident response and post-incident reviews, ensuring that lessons learned are incorporated into improving our systems’ reliability.
• Play a pivotal role in optimizing platform performance and reducing toil through automation and scripting (Python, Bash, etc.).
• Help set and maintain high standards for availability and latency through SLAs, SLOs, and SLIs. 
• Collaborate with product owners, scrum masters, and technical leads to ensure that reliability is built into the design and delivery of every project.
• Contribute to the cultural and technical adoption of SRE best practices across the team, encouraging continuous improvement, learning, and adaptation to new technologies.

What you'll bring

• A deep understanding and passion for SRE, with experience in operating reliable services at scale across cloud and on-premise environments.
• Strong Linux system administration skills, with a focus on performance optimisation, security, and automation.
• Hands-on experience with monitoring and alerting tools (e.g., Prometheus, Grafana, ELK stack) and the ability to respond to incidents efficiently.
• Experience with Agile methodologies, and a strong grasp of the DevOps and SRE mindsets.
• Proficiency in building CI/CD pipelines, automating infrastructure with tools like Terraform or CloudFormation, and deploying in cloud environments (AWS, GCP).
• Solid programming/scripting skills, with proficiency in languages such as Python or Bash.
• A problem-solving mindset and the ability to tackle complex issues around scalability, reliability, and automation.
• A passion for collaboration and learning, with a commitment to improving the resilience and reliability of services.
• Experience with configuration management tools (Ansible, Chef, Git, Puppet)

What's in it for you

• Tailored training and development opportunities to continue to build your career
• 10% on target bonus
• 25 days’ annual leave (not including bank holidays), increasing with service
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Direct Share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
• 3 volunteering days per year
• Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.