Lead Consultant - Firewall Engineer

India-Hyderabad

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Posted 2 months ago

Lead Consultant - Firewall Engineer -ITO084447

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant - Firewall Engineer
Responsibilities

• Meet all contractual metrics such as SLAs, Project work, Reporting etc.
• Provide End user and Infrastructure Management Proficiency leadership and Manage Daily work, issues and resolutions, Act as a point of escalation and resolution.
• Configuring firewalls to maximize network efficiency and security.
• Maximizing network performance through ongoing monitoring and troubleshooting
• Provide critical thinking to sophisticated problems in a 24/7, critical network environment.
• Process, monitor and prioritize trouble tickets.
• Automate the tasks, which should be automated.
• Provide support and administration of customer firewalls and security appliances.
• Arranging scheduled upgrades
• Investigating faults in the network
• Reporting network status to key stakeholders
• Troubleshoots network problems.
• IP address auditing.
• Establishes networking environment by designing system configuration and directing system installation.
• Defines, documents, and enforces system standards.
• Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.
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Qualifications we seek in you!
Minimum Qualifications / Skills

• Network fundamentals – TCP / IP
• Experience in supporting Juniper SRX, Palo Alto, FortiGATE and ASA
• Knowledge on ITIL procedures

Preferred Qualifications/ Skills

• Bachelor’s degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience needed.
• Relevant years of experience as a Major/Critical Incident Manager.
• Should have knowledge of Network/Servers/Telephony/Cloud.
• ITIL Trained, Tested and Certified. (ITIL Foundation Certified)
• Working Experience of Service Now (Ticketing tool)
• Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.
• Excellent knowledge, experience, and excellence within the specific area of Major Incident Management
• Wireshark - packet capture and analysis of the captures
• JNCIA or PCNSE
• Firewall management platform JUNOS Space or Palo Alto Panorama.
• Load balancer – Netscaler

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.