Privacy Officer 3

Description

Related Title: Central Station Dispatcher

Reports to:  Director of Privacy

Supervises:  There are no supervisory duties included in this position.

Classification: 

Education and/or Experience

• High School education or equivalent preferred.
• Previous Experience desired in a dispatching position or telecommunications experience handling high-volume radio and telephone traffic.

Job Knowledge, Core Competencies and Expectations

• Experience in related jobs preferred.
• Must be able to remain alert throughout the entire shift and multi-task.
• Knowledge of and ability to perform required roles during emergency situations.

Job Summary (Essential Functions)

Receives emergency and non-emergency telephone calls requesting service then determines nature and location of call; prioritizes calls for service and dispatch patrol units accordingly. Contact public emergency agencies when necessary. Answer phone calls from homeowners, members, guests, staff and vendors. Enter all information into multiple computer data systems used for the Privacy Department. Monitor digital video cameras and all home security alarm systems within Bighorn Properties.

Job Tasks/Duties

• Ability to multi-task and think clearly.
• Communicates effectively, both verbally and in writing.
• Maintains radio and telephone communications. 
• Performs assistance to homeowners, members, guests and vendors via telephone      communications.
• Completes all data entry in multiple computer systems within the workplace.
• Operate and understand basic office computer technology.
• Monitors all appropriate security digital camera recording systems.
• Monitors all security alarm systems for residences.
• Maintains accurate log of all security activities while on duty.
• Is familiar with emergency 911 notification procedures.
• Completes other appropriate assignments made by the Director of Privacy.

Licenses and Special Requirements

• Possession of State of California (BSIS) Guard Card.
• 18 years of age or older.
• Valid driver’s license with good driving record.

Physical Demands and Work Environment

• Frequent exposure and use of computer and television monitors.
• Working conditions are inside with climate-controlled temperatures.
• Able to meet and perform the physical requirements and to work effectively in an environment that is typical of this position.
• Frequent repetitive motions with hands and fingers.
• Continuous sitting for extended periods.