Quality and Security Lead

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

1.    This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs, and maximize customer satisfaction by ensuring that procedures and processes are adhered to.
2.    Responsible for defining, planning, and coordinating local Security plan, based on SET Physical Security policies and procedures, aiming to meet the objectives defined for all activities performed by the local site. Report on a monthly basis deployment plan progresses, achievements, key actions and risks through the Security Management Group (SMG) Report

Key Missions - Quality

Quality : 

•    Quality tools, pfmea, VSM, Kazien etc.

•    Oversee the quality assurance function.
•    Formulate quality objective and prepare quality related budget.
•    Define and approve the structure of the company quality system.
•    Assist in the definition and development of operating policies, processes, and procedures.
•    Approve all quality documents prior to their distribution.
•    Review and approve the audit plan, select, and evaluate internal auditors.
•    Supervise an eventual quality system certification project.
•    Ensure the compliance of company processes to quality system requirements.
•    Report performance of the quality system to management for review and improvement
•    Oversee the implementation of corrective/preventive actions.
•    Support functional managers as required in formulating related quality policies, procedures, and objectives.
•    Organize and promote companywide quality improvement efforts.
•    Analyze quality reports to determine areas of improvement and appropriate action plans.
•    Act as a liaison with external parties on matters relating to the quality system.
•    Leads or participates in regular reviews (with a quality focus) with relevant departments and teams (local and global) to improve business performance and consolidate customer feedback.
•    Ensures KPIs are established and monitored to meet the business targets.
•    Identifies opportunities to continually improve business performance supporting the continuous improvement efforts.
•    Maintains accurate and relevant reporting or documentation as required to include inspection reports and documentations, central reports, customer reports, department reports, quality documents, templates and business presentations.
•    Identifies and anticipates business risks.
•    Manages through local register, host, lead or participation in audits from internal or external organizations in the delivery of successful scheme/customer accreditations (PCI, ISO9001, CQM etc)
•    Ensures that suitable inspections, audit and control activity is carried out by all levels of management and supervision in the delivery of business performance through use of the audit register.
•    Manages the tracking and resolution of all relevant customer complaints and non-conformances.
•    Supports the process owner in organizing cross-functional teams to investigate, identify root cause, implement and report on suitable corrective actions that will satisfy customer, third party or audit requirements.
•    Communicates effectively with customer, suppliers and other stake holders including both internal as well as external bodies as required.
•    Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes.

Key Missions - Security

Security :

General
•    Drives the Security performance within the site to ensure. satisfaction and adherence to the objectives defined.
•    Promote and develop Security methods, tools and mindset within all departments.
•    Champion an open Security culture within the site
•    Ensure deployment and where necessary, customisation  of  documentation and teams in the application of IDEMIA policies and procedures
•    Manage the Physical Security Systems (Access Control, CCTV and Intruder).
•    Monitor KPIs, propose action plans and drive their execution with appropriate reporting and follow-up.
•    Organize and conducts Security training.
•    Responsible to report any significant change or issue to the Regional Security Officer
•    Maintain and improve the Security Management System in line with the security guidelines.
•    Managing the site security guards and defining their roles and responsibilities.
Security Audits
•    Actively manages and leads the internal and external security audits.
•    Establish and coordinate remediation action plan.
•    Supports departments for remediation action plan process (with the appropriate methodology)
•    Ensure audit closure within required timeframe.
Security Certifications
•    Primary contact for site security regulators and auditors
•    Accountable for site Security certifications
•    Ensure ongoing compliance to physical security requirements.
Incident Management
•    Responsible for managing Physical Security incidents through to closure.
•    Ensure appropriate escalation and reporting within pre-determined timeframes.
Meetings
•    Chair of site Security Management Group (SMG) meeting
•    Member of Site Management meeting
Member of monthly Physical Security Town Hall.

Skills and Qualifications :

Experience
    Bachelors Degree in Security, Quality or relevant field are desirable
    6 years experience in Line Management, Quality, HSE, Security, Auditing, Risk Management, IT systems and Project Management.
    Knowledge of Internationally recognized frameworks and systems such as ISO27001, ISO9001, ISO31001, ISO21500, Lean Six Sigma, 8D
    Experience working in a Corporate environment with a Matrix organization structure
    Excellent Japanese and English language skills. French is a Plus.
Soft Skills
    Ability to lead teams, under direct management or not
    Strong interpersonal, negotiation and leadership skills
    Positive mindset
Excellent communication and presentation skills both in Japanese and English.

Method of Assessment

Criteria
    Performance against KPI’s and audits
    Line and Functional Manager satisfaction
    PMD Objectives
    Relevance of Security alerts and reporting for Security Function.
Performance assessed by:
    Site Manager
    Regional Security/Quality Officer

Tools and Resource

Systems
    Access Control, CCTV and Intruder
    EASi Platform
    i>Know
    Microsoft Teams and Office tools.
    Quality Tools
Documentation
    Regulation Standards, Quality Standards
    Policies and Procedures for Both Security and Quality
    Site plan of Security Assets

Reporting and Stakeholders

Reporting
    Regular tasks through the EASi Platform or Quality Platform
    Monthly KPI’s
    Reporting of Security Management Group (SMG) minutes / Quality Management Group
Stakeholders
    All Local Staff
    SET Physical Security Network
    Customers and Regulators
    Regional Security Officer / Quality Director

Authority

Authority to stop any process in conjunction with local management, where the Security level is insufficient compared to the security requirements based on a thorough risk analysis by SMG.
    Reports and escalates according to defined policy
    Manages action and recovery plan to resume processes

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com