Director - Cyber Strategy

Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.

Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.

At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape.  We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.

Job Description:

Director-Cyber Strategy

Location: Bangalore

About the Job

• This position supports the Bank’s Information Security and Cyber Threat management programs at the highest level of complexity and expertise.
• Leads the analysis and mitigation of threats, interruptions, and outages to the Bank’s networks and systems.
• Ensures that team reporting is timely, accurate, and escalated as necessary to provide actionable intelligence for cyber defense and remediation efforts.
• Develops process improvements and technical solutions which address identified gaps or deficiencies.
• Drives the defense of the organization’s information security and technological architecture through expert consultation and threat mitigation.
• Serves as a resource to team members and management on security threats, industry trends, and other relevant intelligence.
• Leads projects within the work group and resolves escalated, high-risk issues.

Once here you will

• Serves as an escalation point for complex threats and analytics issues from other members in the work group. Leads the review of security incidents, system alerts, audit events, and other threats against the Bank’s networks and systems. Detects anomalies, malware infections, and intrusion attempts. Identifies, recommends, and directs the mitigation strategy for identified threats.
• Serves as an expert analytics resource for associate team, management, and business units. Supports the design and implementation of new security strategies, products, services, processes, and technologies in response to changes in the security threat landscape. Enables the defense of the organization’s information security and technological architecture through several operational and technical tasks. Assesses whether team members are trained on the latest cyber-security trends, threats, and applicable technologies.
• Analyzes data from various operating systems, databases, and applications within the Bank as well as external sources. Compiles and interprets data to proactively search for threats. May assist with data management efforts.
• Produces reports that document investigation and security incidents as well as the results of analysis. Provides analytics and reporting that facilitates actionable cyber intelligence within daily operations. Conveys information to the appropriate parties, which includes both internal and external partners.
• Responsible for resource management and key stakeholder management
• Hands-on involvement in the operational tasks of the team including frequent interaction with assistant managers of the sub-groups.
• Leading the development of desk procedures and process documents
• Managing and overseeing work performed by the team and performing second level quality assurance reviews.
• Responsible for key performance metrics, performance monitoring, and evaluation of team members
• Acting as coach, counselor, and mentor for team members
• Support senior management by handling various operational responsibilities within the team and preparing reports.
• Lead and execute process improvement initiatives.
• Establishing team culture, handling and responding to talent matters, escalating issues for management consideration and input, tracking metrics and providing guidance to team members, implementing initiatives or programs set by leadership.

What you will bring:

• Solid understanding of Enterprise Issues Management, Strategy, BISO, GRC, Project/Program Management as well as TPRM
• Crisis management/BCM/BCP, Cyber Risk and Incident management along with Cyber Security Awareness /Trainings will be key criteria for this role.
• Overall, 100% Understanding and core competency in all Cyber areas in terms of Technical capability will be a must for this role
• This is a central leadership role in terms of all verticals in Cyber geographically, functionally as well as terms of reporting for audits/project management/Cyber strategy
• Ability to think strategically and implement change initiatives as it relates to the Issue Management Standards and applicable programs.
• Ability to approach issue management tactically and strategically, identifying and implementing efficiencies and process improvements.
• Strategic expertise in tracking, monitoring, and reporting of issues within the management process.
• 1st LOD and / or 2nd LOD experience in risk and issue management within a large financial institution
• Methodical and proactive thinker with strong organizational and follow-up skills
• Proven time and task management skills with the ability to multitask effectively and promptly.
• Strong analytical ability
• Ability to manage projects with minimal guidance.
• Understands team dynamics and promotes the development of team relationships.
• Demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels (including executives)
• Ability to independently manage complex tasks and projects, while demonstrating urgency, prioritization, and ownership to drive issues to completion.
• Polished diplomacy, active listening, persuasiveness, and presentation skills to communicate new products or changes and gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.
• Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills.
• Excellent project management skills and the ability to motivate teams and drive performance.
• High energy and proven track record of accomplishments and results
• Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests.
• Broad knowledge of applicable laws, rules, regulations, supervisory guidance, and expectations for large financial institutions (LFIs)
• Experience with compliance processes such as third-party due diligence, risk assessments, investigations, monitoring and testing or other forensic reviews.
• Prior experience with risk and compliance areas

Qualifications:

• Bachelor’s Degree Emergency Services, Cyber Security, Information Technology, or other equivalents. BE/B.Tech/MCA with relevant team and project management experience may also be considered.
• Over 16 years of experience including significant people management responsibility.
• Experience with a global professional services firm or working with virtual teams will be an advantage.

• 14+ years of experience supporting risk and / or compliance related activities preferably in the financial services industry and / or consulting experience advising financial institutions on the implementation of effective issue management.
• 12+ years in IT Issue Management, audit, or compliance role with experience in IT driven issue identification, testing, or management

Preferred Certifications:

• Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM)
• Certified Information System Security Professional (CISSP), Certified Internal Auditor (CIA)

Equal Employment Opportunity

SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.