ServiceNow Business analyst- SecOps/IRM

Job Description Summary

• ServiceNow Business Process Analyst uses data and technology to solve complex business/ customer problems and provide optimized solutions for them.
• BPA Facilitates the relationship between stakeholders and ServiceNow platform team. The ServiceNow BPA is the face of ServiceNow in front our internal customers.

 

Job Description

Major accountabilities:

• Evaluating current/ assigned part of the ServiceNow processes portfolio and identifying potential areas for improvement
• Working with stakeholders to gather requirements and guide them to find the best solution that will fit the process in accordance with Sandoz official procedures
• Continual Service Improvement - analyzing issues that need resolving or processes that can be improved
• Preparing documentations and leading trainings for changes happening in ServiceNow
• Training and coaching staff members
• Collaborating with managers and executives to ensure changes are effective and benefits realized
• Collaborating with developers to ensure best practices are followed for deployment
• Performing configuration/ minor development activities as per the official Sandoz processes

• Key Performance Indicators (Indicate key facts and figures)

• Customer/ Business satisfaction
• Successful deployments, measured by BAU ServiceNow KPI’s
• Benefits delivered by BPA activities – Risks, Demands and other activities associated with the role
• CMMI Maturity Assessment – for the respective area of the BPA

Minimum Requirements:
Work Experience:

• 4-5 years Business Analyst Experience/ ServiceNow Consultant
• 3+ years of consulting/ configuring experience in at least one of the following ServiceNow areas – ITSM or ITOM/CMDB/HAM/SAM or SecOps/IRM or HRSD/Employee Experience
• ServiceNow Configuration experience and general platform understanding

Skills:

• Analytical Thinking.
• Communication Skills.
• Financial Modeling.
• Requirements Analysis.
• Requirements Gathering.
• Stakeholder Management.

Languages :

• English.

 

Skills Desired

Analytical Thinking, Communication Skills, Financial Modeling, Requirements Analysis, Requirements Gathering, Stakeholder Management