Director, Consumer Protection Compliance

Are you ready to lead the charge in protecting our customers and ensuring compliance across a global financial institution? Do you want to make a real impact by shaping the vision and strategy for compliance while enhancing the customer and agent experience? Join Western Union as a Director, Compliance Experience, Consumer Protection, and First Line of Defense Oversight and help us continue to move money for better while safeguarding our customers and business.

Western Union powers your pursuit.

In this critical leadership role, you will oversee and drive key compliance initiatives that enhance both customer protection and regulatory adherence. You’ll lead a team responsible for strengthening the organization’s first line of defense, consumer protection, and compliance service delivery, all while ensuring we stay aligned with global standards and regulations. You will work closely with senior leadership to develop strategies that support compliant business growth while enhancing the customer and agent experience with our compliance processes. If you're passionate about compliance, consumer protection, and leadership in a fast-paced global environment, we invite you to apply.

Role Responsibilities:

• Lead Consumer Protection and First Line of Defense Oversight: Spearhead efforts to improve customer and agent experience with compliance controls while fulfilling regulatory and legal commitments, including US Settlement requirements.
• Strengthen Compliance Culture: Develop and execute strategies to strengthen both customer-focused compliance efforts and the business’s corresponding lines of Defense responsibilities, ensuring awareness, ownership, and performance.
• Collaborate Across Functions: Partner with leaders across Privacy, Enterprise Risk, InfoSec, Agent Operations, Product Strategy, and Digital teams to enhance compliance processes, mitigate risks, and improve efficiency.
• Regulatory Liaison and Audits: Serve as the point of contact for regulatory bodies, law enforcement, and other third parties. Ensure timely and complete responses to audits and regulatory examinations.
• Drive Efficiency and Accountability: Lead efforts to reduce inefficiencies, clarify roles, and foster a team culture of transparency, accountability, and trust.

Role Requirements:

• Minimum 10 years of experience in a compliance or regulatory advisory role within a financial institution, law firm, or government agency.
• Extensive knowledge of consumer protection, AML (Anti-Money Laundering), Reg E, and fraud prevention regulations within the financial services industry.
• Proven leadership in a corporate compliance function, preferably within a major financial institution, and experience managing offshore teams.
• Strong partnership skills with departments such as Privacy, Enterprise Risk, InfoSec, and Legal to drive business compliance and risk mitigation strategies.
• Excellent communication skills, with the ability to convey complex regulatory matters clearly and effectively to a wide range of audiences.
• Bachelor’s degree or equivalent experience.

We make financial services accessible to humans everywhere. Join us for what is next.

Western Union is positioned to become the world’s most accessible financial services company transforming lives and communities. We are a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You will have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you are ready to help drive the future of financial services, it is time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $175,000 - $225,000 USD per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – specific benefits include:

• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.