Customer Success Engineer, Access

Company Description

Your Career

As a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world’s largest and most well-known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions.

This position works within our Secure Access Service Edge (SASE) Customer Success organization, helping customers in their cloud transformation journey. Some solutions you will work with include Prisma Access, SD-WAN, CASB, and others under the SASE portfolio.

Job Description

Your Impact

Product Expertise:

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.

• Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations.

• Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.

Product Adoption:

• Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs.

• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.

• Ensure customers achieve operational excellence by fully adopting and optimizing new features.

Customer Impact:

• Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.

• Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.

• Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.

Qualifications

Your Experience

Product Expertise:

• 5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies.

• Advanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGP.

Product Adoption:

• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.

• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.

Customer Impact:

• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.

• High-level consultative skills, capable of influencing decisions and driving customer success strategies.

Technical and Industry Experience:

• Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark.

• Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real time. 

• Detail understanding of NOC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements  in building and maintaining a secure network

• Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs

• Solid understanding of routing protocols, with hands-on experience in designing, configuring, and troubleshooting BGP-based production networks

• Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs.

• Proven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breaches

• Proven experience with SD-WAN, CASB, or Cloud/SaaS products and PCNSE, CCNP, CCSP, and CISSP certifications is a plus

• Strong knowledge of public cloud networking, virtualization technologies, and API/automation tools for complex deployments

Additional Information

Your Team

Customer Success Engineers are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance.  Our team is responsible for managing our customers’ technical journey deploying, adopting and maturing Palo Alto Networks Secure Access Service Edge(SASE) products.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.