Manager, Customer Success (EMEA/APJ)

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.

Ok, so what exactly does Armis do?

Connected assets are growing at an explosive rate, across every industry and every geo. In today’s world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they’re critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they’re also the last line of defense against today’s sophisticated cyber criminals. 

Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet’s leading tech and cybersecurity players. And we’re building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.

Location: 100% remote EMEA

Who we are:

We are THE Asset Intelligence Cybersecurity Company. Armis specializes in protecting enterprises from the ever-evolving threat landscape. Our innovative platform is designed to discover, monitor, and secure all connected devices within an organization, providing unparalleled visibility and control. With a focus on IoT (Internet of Things) security, Armis is at the forefront of safeguarding businesses against cyber threats.

We See, Protect and Manage all physical and virtual assets, whether they're IT, OT, IoT or medical, from the ground to the cloud. Ensuring that the entire attack surface is both defended and managed i

n real time.

The role:

The  Manager for Customer Success International will be responsible for overseeing a team of Customer Success Managers responsible for driving business value and executive alignment as a result of successful use of the Armis Platform. You will be responsible for driving customer adoption by providing recommendations, opportunities for growth and risk management. You will perform routine health checks and assist with business value assessment to ensure our customers receive the highest return on investment. 

What you will do…

• Your team will serve as the primary point of contact post implementation. Assume overall customer adoption responsibility and critical issue management role.
• Develop a trusted advisor relationship with customer partners and executive sponsors to drive delivery of use cases through product adoption to ensure the Armis Platform delivers business value.
• Partner with internal Armis teams to align account activities with the customer's business case and strategy.
• Prepare and educate customers on new features and releases.
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
• Advocate for prioritization of customer needs and requests.
• Be a source of innovation for driving service delivery efficiency and excellence at scale.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• You'll be the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Work with the sales team to properly sell and position Success Services to upsell, resell or promote.

What we expect…

• 5+ years of customer success and SaaS/Cyber Security organization experience.
• You have knowledge and prior experience supporting a SaaS solution in presales or post sales capacity.
• 3+ years of Leading Customer Success Teams engaged with top tier customers 
• 3+ years experience with a technical project implementation, preferably in IT, security, network, cloud services, or endpoint management
• Experience working with or interfacing with a product management team
• Agreeable and willing to be a hands-on contributor
• Excellent communication skills, including issue tracking, triaging and crisis management
• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk, Service Excellence
• Experience of SaaS vendors such as experience with Salesforce and CS software like Gainsight and product software like Pendo.
• Bachelor’s Degree Required or preferably in a technical discipline
• Available to travel up to 35%

We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the ​​confidence gap​.​​ We don’t expect you to meet each of the listed requirements perfectly to be considered for any of our roles.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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