Program Administrator - 37010992

Requisition No: 839396 

Agency: Environmental Protection

Working Title: PROGRAM ADMINISTRATOR - 37010992

 Pay Plan: SES

Position Number: 37010992 

Salary:  $90,000 - $110,000 

Posting Closing Date: 10/30/2024 

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Program Administrator

 

State of Florida

 

Department of Environmental Protection

 

OPEN COMPETITIVE

 

Our Organization and Mission: 

 

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem. 

 

 

The Work You Will Do:

 

DEP’s Office of Technology and Information Services (OTIS) is currently seeking a Program Administrator. The incumbent of this position provides direction and management of the Customer Support Services program area and assigned staff for the Office of Technology & Information Services (OTIS).  This incumbent serves as the lead customer service representative for IT-related matters for the department and provides leadership and oversight for the Customer Support Services team, which is responsible for highly visible and mission-critical IT services for the entire department.  These services include tier 1 service desk, desktop support, web/content management/SharePoint, IT Service Management system, electronic document management system, and coordination of the department’s PC refresh process. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers.  

 

 

The Difference You Will Make:

 

DEP relies heavily on science and technology in order to meet its mission and continually advances modern methods, platforms and innovations for this purpose. Examples at DEP include an application architecture leveraging Azure Kubernetes, a cloud-based server infrastructure, an industry leading data analytics platform, and an advanced security management solution.

 

 

How You Will Grow:

 

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies.  Examples of certifications staff have recently earned include, but are not limited to:

 

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®; ScrumMaster
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional
• Florida Certified Contract Manager (FCCM)
• Florida Certified Contract Negotiator (FCCN)

 

 

Where You Will Work:

 

This position is in Florida’s capital city, Tallahassee, which is lined with rolling hills, oak trees, and canopied roads.  Tallahassee is a mid-sized city in the heart of Florida’s Big Bend that combines old world charm with a modern pace of life. Home to two major universities as well as a community college and state government, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

 

This is an on-site position.

 

 

The Benefits of Working for the State of Florida:

 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

 

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

 

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

 

 

Pay: $90,000 - $110,000

 

 

Your Specific Responsibilities:

 

Specific duties and responsibilities include:

 

• As a senior leader, this role will be overseeing multiple teams and is a pivotal role within the organization, demanding a balance of management, leadership, strategy, and operational excellence.
• Provides leadership, vision, mentoring, coaching, and direction setting to Customer Support Services staff, and in the softer skills of team dynamics, team building and group motivation.  Promotes a diverse work environment through education, training, and professional development opportunities within the department. Creates an environment that encourages innovation and thoughtful risk taking.
• Provides leadership that drives quality of service, efficient processes, reduction of employee downtime, increase in employee agility, and managed change.
• Provides management and direction to fully support the efforts of the agency’s Information Technology Strategic Plan.  Demonstrates strong relationship and interpersonal skills in working with program staff and vendor community.  Bridges communications between the business organization and information technology with a focus on how to enable the agency to meet its commitments and goals.  The employee is expected to identify and meet the needs of customers in order to provide excellent customer service.  The employee should be helpful, cooperative, polite, respectful and concerned at all times in the interactions with customers when representing the Department or the State. 
• Maintains a working knowledge of established policies, procedures and directives necessary to accomplish assignments and responsibilities; maintains a central filing system supporting assigned functions, duties and responsibilities using effective organizational methods which provide opportunities for knowledge transfer. 
• Performs other duties as assigned.

 

Attendance is an essential function of the position.

 

 

Required Knowledge, Skills, and Abilities:

 

• Strong leadership and team management skills
• Knowledge of IT service management principles and best practices
• Be able to show your experience with IT Service Management (ITSM) tools and methodologies
• Proven experience with SaaS platforms (e.g., EDMS, Microsoft 365, Intune)
• Demonstrate strong relationship and interpersonal skills in working with program staff and vendor community
• Understand the importance of team dynamics, team building and group motivation
• Ability to handle sensitive information in a discreet manner, respecting confidentiality
• Possess an effective and collaborative management style that incorporates strong organizational, analytical and decision-making skills
• Demonstrates effective project management skills with a demonstrated ability to manage multiple assignments and track progress on numerous projects simultaneously
• Capacity to organize work within established time frames for which progress is continuously assessed
• Skilled in contract management and negotiation
• Ability to develop and negotiate service level agreements for technology services and relate them to the performance and delivery of core business processes
• Knowledge of trends and directions in Information Technology
• Ability to consult and counsel senior stakeholders (CIO, division directors, executive leadership, etc.) effectively, in non-technical terms, on issues related to the use of technology and its effective implementation within the agency
• Ability to identify high risk vulnerabilities which could be exposed by information technology security threats and weaknesses
• Skilled in consensus management, including successful interactions with diverse groups at all levels within and outside the Department; Proven skills in strategic planning, resource management, leadership and communication
• Excellent written, oral and interpersonal communication skills with the ability to translate highly technical concepts into language easily understood by management and end users; ability to understand complex business requirements and recommend technology solutions that can address needs in an innovative, effective and efficient manner

 

Requirements for this Position:

A bachelor's degree from an accredited college or university; or Any combination of post – secondary education or verifiable related experience, as described above, for a total of four years. 

 

 

Preferred Qualifications:

 

Preference will be given to applicants with one or more of the following certifications:

• ITIL 4 Foundation
• Project Management Professional (PMP)
• Certified Information Technology Professional (CITP)
• Certified Technical Professional (CTP)

 

 

Other Job-Related Requirements for this Position:

 

POSITION OF SPECIAL TRUST REQUIREMENT:

This position is designated as a Position of Special Trust in accordance with DEP-422 (Positions of Special Trust or Responsibility). Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  

 

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

 

HR_VeteransPreference@dep.state.fl.us

 

HR_ER@dep.state.fl.us

 

 

 

 

 

 

 

 

 

 

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.