IT Operations Manager

Our Company

At INTELIQUA, we leverage the power of artificial intelligence to empower brands with the tools they need to thrive in the modern digital landscape.

Our flagship platform, Eliqua.CX, serves as the cornerstone for building first-party data, enabling brands to gain unparalleled insights into their customer base.

Our team consists of talented experts who are connecting, informing, and creating inspiring work. Our heart beats in Athens, Greece and we serve customers from various industries in more than 10 countries.

Job Description

As an IT Operations Manager, you will be a key leader responsible for overseeing and managing the company’s IT infrastructure and systems. Reporting to the Head of Technology, you will play a crucial role in maintaining the reliability and security of IT operations while supporting company growth and innovation.

Your primary responsibilities include:

• Network and Infrastructure Management: Oversee the installation, configuration, and maintenance of IT networks, servers, and systems to ensure optimal performance and uptime.
• Software and Application Management: Manage enterprise software and applications to meet business needs, ensuring their continuous integration and operation.
• Cybersecurity: Implement and manage security measures to safeguard company data and systems, including firewalls, encryption, and threat detection systems.
• User Support (Help Desk): Provide support to employees by overseeing a responsive help desk team to resolve IT issues in a timely and efficient manner.
• Data Management and Backup: Ensure the protection and integrity of company data by implementing and managing reliable backup, recovery, and archiving solutions.
• IT Policies and Compliance: Develop and enforce IT policies in line with industry regulations and best practices, ensuring compliance with relevant standards.
• Procurement and Vendor Management: Handle IT procurement, manage vendor relationships, and negotiate contracts to secure the best possible solutions and services.
• Automation and Innovation: Drive automation initiatives to optimize IT processes and support digital transformation within the organization.

Requirements

We would like you to have:

• Proven experience in managing IT operations, networks, and systems for medium to large-scale enterprises.
• Strong understanding of network protocols and infrastructure management (e.g., firewalls, switches, routers).
• Expertise in cybersecurity practices, including risk assessment, incident response, and compliance with security standards.
• Proficiency in managing enterprise software and applications, including installation, configuration, and troubleshooting.
• Experience with data management and backup solutions, ensuring secure data handling and disaster recovery.
• Knowledge of cloud platforms (AWS, Azure, Google Cloud) and virtualization technologies considered as a plus.
• Excellent problem-solving skills with the ability to troubleshoot complex IT issues.

We would appreciate:

• BSc/MSc in Information Technology, Computer Science, or related field.
• Familiarity with  Windows Server environments and Active Directory.
• Knowledge of emerging technologies and trends in IT to bring innovation to the organization.

Benefits

• Competitive salary based on skills and experience
• Career development
• Continuous training
• Private health insurance
• Hybrid working model

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