Technical Service Engineer (Cybersecurity) – Post Sales

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates.

Position Summary:

Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions. Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability. Works with marketing and product managers to define new products and may provide insight from the field back to these groups. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What you bring to the role:

Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.

Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.

Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.

Job Highlights 

• Technical Service Background Experience 

• Post-Sales for Cybersecurity products 

• Cybersecurity-certified Engineer

Job Description 

• Strong background in professional services sales and delivery with customer facing professional services sales experience 

• Has strong working knowledge of NetApp technology and solutions with Cybersecurity certificates 

• Successful in creating and maintaining customer relationships with senior and executive level customer leaders 

• Builds profitable services engagements by following defined quality assurance mechanisms to identify correctly establish scope and level of effort 

• Manages complex consulting services through engagement sales cycles 

• Proactively determines business requirements, understands critical success factors, internal capabilities, timelines, and current infrastructure to successfully position projects/programs 

• Spends 75% or more of time in post-sales positioning, scoping, sizing and crafting deals 

• Coordinates with professional services delivery teams on their accounts with regards to understanding and meeting customer needs 

• Presents proposals and consulting solutions to customers and account teams 

• Accountable for accuracy of sizing and scoping services deals 

• Accountable and responsible for the identification, qualification and forecast reporting of all professional services opportunities

Qualifications 

• Bachelor’s Degree in Computer Engineering or Computer Science 

• At least 3 years of experience in Cybersecurity or systems integration/management 

• Post sales services experience on Cybersecurity products 

• Required at least one or two Cybersecurity Certificates 

• Extensive experience managing large billable projects for external customers

• Excellent ability to communicate effectively, in verbal and in writing 

• Strong technical acumen, sufficient to understand the technologies and technical issues involved with the Cybersecurity product portfolio and heterogeneous customer environments 

• Ability to define problems, collect data, establish facts, and draw valid conclusions 

• Solid presentation skills required