Director, Legal & Incident Response Operations

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

We’re looking for an experienced manager to lead Discord’s Legal & Incident Response team (which we call “Legal Ops”).

The Legal Ops team manages: law enforcement requests, DMCA notices, privacy-related requests, civil legal process, exigent data requests, investigations, [and global intelligence monitoring and response]. As Discord grows, you’ll grow and scale this function, both by designing better ways to get the work done, and by supporting a team of motivated problem-solvers.

Reporting to our VP, Trust & Safety, you’ll champion your team of legal response experts, partner with product and engineering to develop new tools, be the front line for escalations from law enforcement, develop training for internal audiences, brief and advise internal and external partners, and represent Discord’s legal response efforts. You’re an experienced and dynamic leader responsible for developing and executing strategies to ensure legal compliance and safety. You’ll also do many things we haven’t even thought of yet.

What you'll be doing:

• Lead the Legal Ops team, ensuring their learning and growth, and setting a high standard of work
• Scale the Legal Ops team as it responds to a quickly-growing docket of law enforcement requests, DMCA notices, privacy-related requests, civil legal process, exigent requests, and external events
• Move effortlessly from the weedy technical details to the big picture to identify critical areas for tooling and process improvements, supported by data; collaborate across functions to find solutions; and project-manage implementing these improvements
• Represent Discord’s legal response efforts to regulators, civil society, partners, journalists, and internal stakeholders including senior leadership
• Love managing people; be a champion and advocate for your function and team

What you should have:

• 10+ years of experience in legal operations or another law enforcement-related role, including 5+ years building and managing a legal operations function at a technology company 
• Experience managing a team in a hyper-growth environment
• Experience briefing senior decision makers and publicly representing work to regulators, civil society, partners, journalists
• Comfort collaborating with cross-functional teams including product managers, engineers, lawyers, and content moderators to find solutions to challenging problems
• Ability to collaborate and thrive in a fast-paced/startup environment
• Curiosity and ability to jump into less familiar areas, and learn while doing
• Commitment to diversity, inclusion, and belonging
• Familiarity with/interest in the technical side of tech
• Familiarity with ticketing systems, such as Zendesk, JIRA, etc.
• BA/BS or equivalent work experience

Bonus Points

• Intelligence gathering, legal, or law enforcement training or experience

The US base salary range for this full-time position is $212,000 to $233,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

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Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Check out our inclusion, diversity and purpose efforts, company principles, or learn more about the Life @ Discord experience!