Sr. Infrastructure Engineer, Support Operations - Federal

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
As an L2 operations engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging, research, and investigation.

WHAT YOU WILL DO

• Resolve technical issues through debugging, research, and investigation
• Provide Level 2 support for the system within agreed service levels
• Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area
• Provide ongoing communication of ticket status per SLA
• Attend customer facing status calls daily/weekly, when appropriate
• Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
• Help with operations after go-live, ensuring SLAs are adhered to and met
• Work closely with business, Engineering, Infrastructure/DevOps and Security teams on activities related to supporting the IAM service offerings
• Follow approved life cycle methodologies
• Create knowledge documentation for testing, troubleshooting, mitigation, and resolution

WHAT YOU BRING

• U.S. Citizenship: Applicants must be United States citizens.
• Master’s Degree in an Engineering discipline, or a bachelor’s degree and 7+ years of professional software engineering experience
• Strong Domain knowledge in Identity and Access Management (IAM)
• Experience building, scaling & monitoring infrastructure needed for SaaS based application and services.
• 7 years supporting AWS/Azure environments and native services.
• 7 years working within Linux (e.g., Red Hat, CentOS) environments.
• 5 years supporting Network Integration using cloud native services.
• 5 years working within a DevOps or CI/CD environment.
• 5 years scripting (preferred languages Python, Java, or BASH)
• Expertise in infrastructure as code (e.g., cloud formation, ARM, Terraform, Ansible, Chef, Puppet)
• Experience with configuring, deploying, and operating public cloud services (e.g.
• Azure, AWS, GCP)
• Experience with network features, e.g., cloud network topology, BGP, routing, web (REST) APIs
• Database: Extensive experience in database operations & MySQL
• Experience in invoking REST/SOAP web services using tools such as Postman.
• 5 years of experience in identity and access management with a focus on Federal compliance.
• Strong understanding of cybersecurity principles and best practices.

The candidate must:

• Meet US persons on US soil requirements
• Undergo full background investigation/screening
• Undergo IAL3 requirements (Identity proofing to include I-9 document verification, biometric collection, and mailing address confirmation)

Benefits• Flexible work arrangements•  Medical, Dental, Vision, and Life Insurance• 401K• Unlimited Vacation• Sick pay• Daily catered lunches and healthy snacks at office• Team Socials
If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.