Deputy Manager | Cyber PMO | Bengaluru | Cyber Strategy & Transformation

Your potential, unleashed.

 

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

 

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

 

The team
 

Deloitte is working with global customers on cloud technologies to help unlock growth, stability, and sustainability by enabling them to spot unseen business trends through curation, transformation, and blending of data. In our endeavors for continued expansion, we’re searching for like-minded individuals to help us ‘take it to the next level’.  

 

Your work profile

 

As a part of our Technology and Transformation team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You’ll:

 

Role Description –

 

• Cyber PMO/BA Coordination: Collaborate closely with the Cyber PMO team to ensure alignment of automation initiatives with overall cybersecurity strategies and compliance requirements.
• Requirements Gathering: Collaborate with stakeholders, including contact centre teams and IT, to gather and document business requirements for automation projects.
• Data Analysis: Analyze customer interaction data and feedback to identify trends, pain points, and opportunities for automation in contact centre operations.
• Process Improvement: Evaluate existing contact centre processes and recommend improvements or automation solutions to enhance efficiency and service quality.
• Technology Evaluation: Assess new technologies and tools for automation, including chatbots, IVR systems, and CRM platforms, to determine their fit for the organization.
• Project Management: Support the implementation of automation projects, including planning, execution, and monitoring progress against goals.
• Stakeholder Communication: Facilitate discussions and workshops with stakeholders to ensure alignment on project objectives and outcomes.
• Training and Support: Develop training materials and conduct training sessions for contact centre staff on new automated processes and tools.
• Performance Metrics: Establish key performance indicators (KPIs) to measure the success of automation initiatives and provide regular updates to management.

 

 

Qualifications:

 

• Bachelor’s degree in business administration, Finance, Information Technology, or a related field.
• 10+ years of experience as a Business Analyst in the banking or financial services industry, preferably with a focus on contact centre operations.
• Strong understanding of retail banking products and services.
• Experience with process mapping, data analysis, and requirements gathering methodologies.
• Familiarity with contact centre technologies and automation tools (e.g., CRM, IVR, chatbots).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Project management experience is a plus.

 

 

 

 

 

Preferred Skills:

 

 

• Knowledge of Agile methodologies.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Certification in Business Analysis (e.g., CBAP) is an advantage.

 

Location and way of working

• Work location: Pune/ Bangalore (on site)

 

Your role as an Deputy Manager

 

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

In addition to living our purpose, across our organization:

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose
• Agile - Achieving high-quality results through collaboration and Team unity
• Skilled at building diverse capability - Developing diverse capabilities for the future
• Persuasive / Influencing - Persuading and influencing stakeholders
• Collaborating - Partnering to build new solutions
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
• Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive. 

 

 

 

How you’ll grow

 

Connect for impact

 

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

 

Empower to lead

 

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

 

Inclusion for all

 

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

 

 

 

 

 

Drive your career

 

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

 

 

Everyone’s welcome… entrust your happiness to us                                            

                                                                                                                  

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. 

 

 

Interview tips

 

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

 

 

 

 

 

*Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices.

At Deloitte, ethics and integrity are fundamental and not negotiable.  We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process.  We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte.  We advise career aspirants to exercise caution.

In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_