Cloud Security Engineer

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary

Imperva's Enterprise Services program drives customer success with proactive monitoring and management that maximizes the value customers get from their products and services. Enterprise Services engineers respond to security and system health incidents, provide holistic operational guidance, and troubleshoot and configuration within Imperva's Cloud Application Security platform. Our Cloud Security Engineer will see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. They also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals).

Remote - Mexico

Key Areas of Responsibility

• Expertise with Imperva Cloud Application Security platform

• Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance

• Work directly with customer security teams to mitigate attacks

• Act as a trusted advisor, providing a high-quality troubleshooting, investigation, and consultation when requested by customers

• Take ownership of problems, work with internal Imperva support, research, development, and product functions to deliver actionable intelligence that will inform future product enhancements and drive them to resolution.

• Stay current on cloud, application, and cybersecurity trends

Minimum  Qualifications

• Minimum of a 4-year bachelor's degree in Information Systems or Computer Science or Telecommunications or any Technology field.

• 4+ years of experience in application, network security, or IT security, preferably in a customer-facing role like tech support.

• Proficiency with networking protocols and associated technologies. For example, web applications and associated protocols - HTTP/S, SSL, DNS, TCP/IP

• Familiarity and experience with OWASP top 10 risks (SQLi, XSS, etc.).

• Passion for customer success/advocacy, capable of supporting customers, and comfortable with presenting and leading calls

• Experience and skills with python scripting/programming (Bash acceptable) 

• Experience with AWS or Azure, HTML, Javascript, JSON, and REST APIs

• Fluency and a proficient level of business English.

Special Position Requirements
 
The position requires working on-calls on Saturday or Sunday. A typical work schedule could look like Monday to Friday with paid weekend on-calls once every 2 months. 

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

• Elective Health and Dental plans.

• Retirement Savings Plan with a company contribution and a match, and without vesting period.

• Company paid holidays, vacation days, and paid sick leave.

• Company provided Life Insurance.

Why Join Us?

Say HI and learn more about working at Thales click here.

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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!