Assistant Vice President - Technology Principal Auditor

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Job Description

Job Title

Assistant Vice President - Technology Principal Auditor

Grade

2 A

Level

Job Function

Internal Audit

Job Sub Function

Internal Audit – Technology Principal Auditor

Reports to

In your role as an Internal Audit - Manager Technology -Principal Auditor - within the Audit team you’ll be reporting into the Vice President in M&G Global Services Private Limited

Location

Mumbai

Business Area

M&G Global Services

Overall Job Purpose

Internal Audit is an independent, objective, assurance function that is critical to meeting our business ambitions whilst also protecting the interests of our customers by ensuring that the internal control, risk and governance frameworks are always fit for purpose. We look beyond financial risks and statements to consider wider issues such as the organisation's reputation, growth, its impact on the environment and the way we treat our customers and employees.

As an Audit Assignment team member you will be helping to deliver meaningful improvements across the business by engaging with stakeholders to identify risk and control improvements across a range of different business functions; helping you develop an understanding of the business as well as building confidence & presentation skills through exposure to Senior Management.

This is an Assistant Vice President - Principal Auditor level role in the Internal Audit function for those with at least ten years’ experience in financial services or internal / external audit. The role is intended to bring the role holder up to the level where they are able to work independently and have:

• a high level of understanding in the workings of both a Financial Services Group and/or an Internal Audit function;
• a good understanding of the behaviours required to succeed in a respectful workplace where teamwork is essential;
• confidence to lead and train staff in performing internal audit assignment;
• an ability to lead all aspects of audit assignments without supervision, applying relevant project management techniques, tools and people skills in line with best practice;
• an ability to quickly assess key operational processes and identify operational risks and controls, and deficiencies / inefficiencies inherent within them;
• an ability to plan and undertake complete audit assignments without supervision;
• an ability to effectively lead and oversee a team of staff with different skills / specialisms;
• an ability to articulate effectively both orally and in writing with minimal correction needed; and,
• confidence to challenge assumptions and articulate findings to senior stakeholders.

Primary Key Responsibilities (Top 3-5 KRA)

To work under the direct supervision and guidance of the Community Lead/ Head of Audit/ Senior Audit Manager and Audit Manager/ Field Manager to generally achieve the following mainly for M&G Plc IA function and for the wider M&G Global Services.

Planning and Risk Assessment

• Leading and running the meetings with auditees to develop an understanding of business processes.
• Coordinating the collation and review of information in the areas of the audit for which you are responsible to help identify key risks, controls, and scope areas.
• Preparing elements of the key planning documentation such as audit planning memorandum, risk and control matrix including testing strategies as directed and required in accordance with the requirements of the Internal Audit Standards Manual.
• Update TeamMate+ records of processes, activity and risk as directed / required.
• Prepare complex technology driven written and verbal deliverables such as reports, findings and presentations.
• Produce a summary of key controls for the area under review and a testing plan for approval by the Audit Manager/Head of Audit.  Lead fieldwork meetings and keeping AMs/SAMs/ HoAs aware of progress.

Audit Performance

• Travelling to different sites when necessary to meet relevant staff and review documents and information.
• Performing and/or overseeing audit testing across different business/operational areas.
• Producing and reviewing audit files and working papers to ensure that they are of a consistently high standard in accordance with the requirements of the Internal Audit
• Standards Manual for all work performed under your responsibility.
• Take responsibility for the design and performance of audit testing across different business/operational areas as directed / required.
• Producing and maintaining audit files and working papers to a consistently high standard in accordance with the requirements of the Internal Audit Standards Manual.
• Treating the personal data of our customers, employees and other individuals lawfully and in accordance with current Data Protection laws, and other related legislation.

Audit Reporting

• Leading and/or supporting in the discussion of the results of audit testing and any resultant observations with stakeholders.
• Discussing the results of audit testing and any resultant observations with stakeholders and/or the Field Manager on the audit assignment.
• Raising exceptions to inform observations and/or drafting observations to a very good standard in line with the requirements of the Internal Audit Standards Manual for inclusion in the draft report with minimal correction required.
• Proposing ratings for issues raised, and in some cases the overall report, in line with the requirements of the Internal Audit Standards Manual.
• Overseeing and reviewing the documentation of audit observations written by more junior team members.
• Where required; drafting other elements of final reporting such as summary and appendices to a good standard in line with the requirements of the Internal Audit Standards Manual such that minimal correction is needed.
• Performing issue assurance as directed and assisting with workflow process on MetricStream and TM+, and support coordination and monitoring of issue closure process.
• Prepare complex technology driven written and verbal deliverables such as reports, findings and key control dashboards for continuous technology monitoring.

Business Partnering

• Discussing the audit testing to be performed with affected stakeholders.
• Assisting / leading in the discussion of the results of audit testing with stakeholders to agree observations to be raised.
• Building relationships with stakeholders through acting with integrity, professionalism, and respect at all times to ensure that the Internal Audit function is seen in the correct light.

Team Management

• Where managing staff on assignments set clear objectives and expectations; and provide meaningful assignment appraisals to help develop more junior staff.
• Assisting and helping to train more junior members of the team in a constructive and productive manner.
• Providing constructive 360 feedback during audit and in post audit assignment debriefs and proactively seeking for feedback from colleagues in the function including from more junior colleagues.
• Develop a challenging but realistic personal development plan with your mentor manager.
• Developing good professional working relationships with colleagues behaving in a manner consistent with the Function’s Ways of Working document.
• Support effective time management and capacity planning, ensuring utilisation rates as per designated grade are achieved and timesheets are completed on time.

Audit Community

• Actively participate in any Audit Community to which you belong.
• Proactively seek learning opportunities to develop knowledge and experience either through training or assignments.
• Contribute in team activities and treat colleagues with respect to contribute to a positive team environment.
• Comply with all mandatory conduct, training and disclosure requirements to help ensure that the Internal Audit function is not tarnished.
• Contribution to the development of the Integrated Assurance function by  collaboratively work together with First and Second line team to work on products/audits/review in an efficient and effective way
• Drive the continuous monitoring for the Internal Audit team and create & continuously monitor KCM, which will help to have a positive impact on the audit
• Monitor and manage the technology pipeline project
• Develop skills and create an impact in our day to day work
• Drive and identify emerging technologies, application usage to test complex systems, identify trends, and incidents in the technology world to provide greater insights

Need to demonstrate the following qualities:

• be able to lead and motivate others;
• be eager to learn, to take on new challenges, and to take ownership of your work;
• be able to build relationships to work collaboratively;
• be able to challenge, be challenged, and to value and respect the views of others;
• be willing to share your knowledge and ideas and ask for help when you need it;
• be able to review and process information quickly; and,
• be able to communicate clearly to meet the needs of your audience.

Additional Responsibilities :

• Lead M&G Global Services IA initiatives which will drive the IA function
• Support in one of the M&G Global Services Cross functional initiatives

Key Stakeholder Management

Internal

M&G plc IA

M&G Global Services IA

Business areas across the globe

External

Statutory Auditors and Business partners

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Must Have):

• Minimum 10+ years of hands-on technical experience and proficient in auditing IT infrastructure such as networks, firewall, datacentre, operating systems, databases etc.
• knowledge to have understanding of upcoming technologies such as Artificial Intelligence, block chain (e.g. Ethereum digital framework) and/or digital technologies (e.g. authentication standards (SAML, OAuth, OpenID), mobile platforms, web-based services, DevOps, ReSTful APIs, NoSQL databases.
• Experience within the Financial Services Industry, with a focus on either insurance or investment management.
• Good knowledge of the principles of auditing and their application to the business within a risk based audit methodology. Good working knowledge of any internal control framework.
• Design and define metrics for service/business performance measurements.
• Ability to quickly and efficiently assimilate various business processes and translate to data analytics problem.
• Ability to work effectively across a large team, understanding the team’s role in the overall strategy of the Company.
• Strong organisational skills to take ownership of agreed targets to enable efficient completion of audit projects

Behavioural Skills

• Ability to manage and develop team members. Line management responsibility is clearly desirable.
• Strong organisational skills to take ownership of agreed targets to enable efficient completion of audit projects
• An innovative mind-set and the ability to develop ideas which are implemented and have a positive impact
• Written and verbal communication skills a must; strong interpersonal skills essential. Job requires frequent interaction with senior management
• Must be able to multitask while managing both time and work load.
• Must be highly motivated with strong analytical skills, willing and able to learn new business and system processes quickly
• Strong stakeholder management experience and ability to handle challenging discussions professionally.
• Able to demonstrate integrity and team spirit by exhibiting ethical behaviour in executing the job responsibilities

Knowledge & Skills (Additional) :

• Must be highly motivated with strong analytical skills, willing and able to learn new business and system processes quickly
• Good stakeholder management experience and ability to handle challenging discussions professionally

Experience:

• 10+ years of hands-on technical experience in Technology audits.
• Experience within the Financial Services Industry, with a focus on either insurance or investment management.
• Experience of working in an Audit environment or Internal Audit teams would be ideal.
• Additional professional certification such as CISA, CISSP, PRINCE 2, etc.
• A strong working knowledge of Technology environment.
• Experience of auditing emerging risks within Cyber security and Cloud based infrastructure.
• Degree and/or relevant professional qualification and/or relevant consulting or industry expertise.
• Should have a good knowledge of the principles of auditing and their application to the business within a risk based audit methodology. Good working knowledge of any internal control framework.
• Prior audit experience in functional domains such as financial crime, anti-money laundering, investment management processes, compliance monitoring and program assurance.
• Ability to work effectively across a large audit team, understanding the team’s role in the overall strategy of the firm.

Educational Qualification:

• Possess a degree in Computer Science or Engineering or equivalent Technology audit skills including an understanding of databases and operating systems.

M&G Behaviours relevant to all roles:

Inspire Others: support and encourage each other, creating an environment where everyone can contribute and succeed

Embrace Change: be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas

Deliver Results: focus on performance, set high standards and deliver with energy and determination

Keep it simple: cut through complexity, keep the outcome in mind, keeping your approach simple and adapting your message to every audience

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.