Information Security Analyst (CSOC)

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

**The location for this role is Little Rock, AR. **

**This position will be filled as Information Security Analyst I or II, depending on the candidate’s experience. **

Job Summary/Purpose:

The Consolidated Security Operations Center Analyst I will report to the Supervisor of CSOC and will manage day-to-day tasks as noted below. The Analyst to join our dynamic team within the Cybersecurity Organization at Entergy will have curiosity, critical thinking, analysis background and security background. This position will play a critical role in safeguarding our infrastructure and ensuring the integrity of our operations. The analyst is responsible for effective execution of 24/7 monitoring operations and incident management supporting analysis and investigations. They will also be able to learn, train and assist in maturing the security program.

The ideal candidate is detail oriented, a problem solver with critical thinking skills, and focused on process improvement.

Job Duties/Responsibilities:

• Direct eyes-on-glass monitoring and tier-1 support for events and incidents related to cyber and physical security operations.
• Work alerts and events from the various CSOC tools while triaging and escalating as needed.
• 24/7 with 12 hours shifts which include weekends and holidays and day/night.  After hours and weekend activities necessary to support the business needs
• Execute on the response processes to minimize the impact of risks.
• Assist in improving the existing daily operational and incident response procedures and processes.
• Understand automation opportunities to improve capabilities.
• Maintain understanding of the various threats and risks related to utility workforce, energy providers and/or NERC/CIP.
• Participate in training and exercises to ensure CSOC team proficiency.
• Participate in post-incident reviews to identify lessons learned and best practices.
• Understand incident response process, procedures, and playbooks to ensure effective and efficient response to security incidents.
• Dispatching Local Law Enforcement.
• Make and receive phone calls.
• Manage the departmental mailboxes

MINIMUM REQUIREMENTS

Minimum education required of the position.

• Bachelor’s Degree in related field (i.e. Cybersecurity, Information security, criminal justice, computer science, etc.).

Minimum experience required of the position.

• 0 to 1+ years of security experience, across multiple disciplines (incident response, threat hunting, monitoring, crisis management, log gathering, event correlation, configuration, behavior analytics, network engineering data analytics, application security, database security, risk management, project management, physical security, etc.) experience can be substituted with education as follows:
• Understanding of event and incident investigations and incident response in a 24/7 SOC environment
• Ability to work effectively with team members and with customers.
• One plus years of physical/cyber security monitoring experience is preferred.

Minimum knowledge, skills and abilities required of the position.

• Commitment to customer service with excellent oral and written communication skills
• Good planning, organizational and time management skills; detail and process-oriented; able to juggle multiple priorities.
• Good interpersonal skills, including teamwork.
• Highly collaborative, able to work cross-functionally; possessing the ability to forge relationships and partner effectively.
• Resourceful and self-motivated; self-starter.
• Able to work independently when required.
• Good analytical, critical thinking and problem-solving/decision-making skills.

Any certificates, licenses, etc. required for the position 

One or more technical or InfoSec certifications are a plus, i.e., CompTIA, ISACA, EC-Council, or ISC2. 

Technical Competencies

• Technical knowledge and process management skills
• Some knowledge about security operations, cyber security monitoring, intrusion detection, and secured networks 
• Some knowledge of security, risk, and control frameworks and standards such as ISO 27001 and 27002, SANS-CAG, NIST, FISMA, COBIT, COSO and ITIL 
• Awareness of current IT Security trends and best practices in technology 
• Ability to identify areas of improvement and recommend solutions.

Position

• Nightshift – 12 hour shift – 7 days on / 7 days off

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Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 116477
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.