T&T-Cyber-D&R-Manager-SOC Operations Leader-Mumbai

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Your work profile

As a Manager in our Cyber Team youll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Work youll do

As a part of our Technology & Transformation team youll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

Overview:

The SOC Operations Manager for an MSSP (Managed Security Service Provider) is responsible for overseeing the day-to-day operations of the Security Operations Center, ensuring the delivery of high-quality security monitoring, incident detection, and response services to multiple clients. This role involves managing a team of security analysts, engineers, and incident responders to protect client environments. The SOC Operations Manager will focus on optimizing service delivery, ensuring SLAs are met, managing customer relationships, and driving continuous improvement in the SOC's performance.

Key Responsibilities:

1. SOC Operations Management:

   • Lead 24/7 operations of the MSSP SOC, ensuring continuous monitoring, analysis, and response to security incidents across multiple client environments.

   • Manage and support a team of SOC analysts (Tier 1, Tier 2, Tier 3), incident responders, and engineers in handling security incidents for clients.

   • Ensure that SLAs (Service Level Agreements) with clients are met, including response times, reporting, and incident resolution.

   • Oversee shift management and ensure that the SOC is properly staffed to meet operational requirements.

2. Incident Detection, Response, and Escalation:

   • Oversee the detection, investigation, and response to security incidents within client environments.

   • Ensure proper escalation of incidents to client contacts based on the severity and impact of the incident.

   • Lead incident management processes, ensuring clear communication and effective coordination between SOC teams and clients during incidents.

   • Conduct post-incident reviews, ensuring that root causes are identified and that lessons learned are incorporated into operational procedures.

3. Customer Relationship Management:

   • Serve as the primary point of contact for key client accounts, ensuring effective communication and alignment of security services with client expectations.

   • Conduct regular client meetings to discuss SOC performance, incidents, and overall security posture.

   • Provide reporting and metrics to clients on security operations, incident handling, and threat landscape updates.

   • Address client concerns and feedback, ensuring a high level of customer satisfaction.

4. Service Delivery Optimization:

   • Continuously review and optimize SOC processes, workflows, and tools to improve efficiency and effectiveness.

   • Implement automation and orchestration (SOAR) to streamline repetitive tasks and improve response times.

   • Collaborate with security engineering teams to maintain, update, and fine-tune detection systems (SIEM, IDS/IPS, EDR) and ensure the SOC’s capabilities remain state-of-the-art.

   • Implement proactive threat hunting and use case tuning to reduce false positives and increase detection accuracy.

5. SOC Technology Management:

   • Oversee the use and management of SOC tools such as SIEM, SOAR, EDR, threat intelligence platforms, and log management solutions.

   • Ensure that log sources, alerts, and security data from client environments are properly ingested and monitored.

   • Work with the engineering team to ensure that tools and technologies are up-to-date and meet the operational needs of the SOC and its clients.

6. Team Leadership and Development:

   • Lead, coach, and mentor the SOC team, providing training and professional development opportunities to enhance their skills and knowledge.

   • Conduct performance evaluations, set goals, and provide feedback to SOC team members.

   • Foster a culture of collaboration, knowledge sharing, and continuous improvement within the SOC team.

   • Ensure team members are cross-trained on various tools and security technologies used within the MSSP SOC.

7. Compliance and Reporting:

   • Ensure SOC operations comply with industry standards and regulations (e.g., ISO 27001, PCI-DSS, GDPR) and client-specific security requirements.

   • Provide regular and ad-hoc reports to clients, demonstrating SOC performance, incident details, threat trends, and service improvements.

   • Manage audits and assessments of SOC processes and ensure that the SOC meets internal and external compliance requirements.

8. Threat Intelligence and Continuous Improvement:

   • Collaborate with the threat intelligence team to stay updated on the latest threats, vulnerabilities, and attack techniques.

   • Incorporate threat intelligence into SOC workflows and detection use cases to improve threat detection capabilities.

   • Lead efforts to refine and develop new use cases, alerts, and detection logic to ensure the SOC can effectively respond to emerging threats.

9. Collaboration and Communication:

   • Act as the bridge between the SOC team, other departments, and external partners, ensuring smooth communication and collaboration across the organization.

   • Collaborate with the incident response, security engineering, and risk management teams to improve overall security posture.

   • Engage with vendors and technology providers to optimize the SOC’s toolset and capabilities.

Qualifications:

• Education: Bachelor’s degree in Information Security, Computer Science, or a related field. A Master’s degree in Cybersecurity or Business Management is preferred.

• Experience:

  • 7+ years of experience in cybersecurity, with at least 3+ years in SOC management or an equivalent leadership role.

  • Experience working in an MSSP or managing security operations for multiple clients is preferred.

  • Strong experience with security tools (SIEM, EDR, IDS/IPS), threat intelligence, and incident response.

  • Proven track record of leading teams in a 24/7 SOC environment.

• Certifications: One or more of the following (or similar):

  • CISSP (Certified Information Systems Security Professional)

  • CISM (Certified Information Security Manager)

  • GIAC (GCIH, GCIA, GSOC)

  • CompTIA Security+

  • CEH (Certified Ethical Hacker)

Location and way of working

• Base location: Mumbai & Gurgaon

• This profile involves 24*7 operations role and the individual is expected to operate at night/evening and afternoon shifts.

• Work From Office is our default way of working

Your role as a Manager

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation

• Committed to creating purpose - Creating a sense of vision and purpose

• Agile - Achieving high-quality results through collaboration and Team unity

• Skilled at building diverse capability - Developing diverse capabilities for the future

• Persuasive / Influencing - Persuading and influencing stakeholders

• Collaborating - Partnering to build new solutions

• Delivering value - Showing commercial acumen

• Committed to expanding business - Leveraging new business opportunities

• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization

• Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities

• Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)

• Managing change - Responding to changing environment with resilience

• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision

• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems

• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte

• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

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Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

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