Senior Security & Engineering Operations Manager

About the Role:

Zero Hash seeks an experienced and passionate IT/Security Leader to join our team. In this role, your passion for IT/Security engineering and operations will be used to continue to improve the process and operational capabilities of security for our infrastructure and development, as well as collaborate across the organization. Reporting directly to the Chief Information Security Officer, this role involves ensuring the effective and efficient architecture of Zero Hash's products, refining and implementing processes, fostering cross-team and cross-discipline collaboration, maintaining relationships with internal and external stakeholders, and supervising staff. This leadership role will have high visibility and direct responsibility for these activities.

Responsibilities:

As part of our team, your core responsibilities will be:

• Lead a collaborative, service-oriented IT/Security department that guides Zero Hash’s technology matters, enabling a distributed global workforce to work efficiently.
• Manage a team of 5-6 technology professionals, including mentoring, professional development, job supervision, and performance evaluation.
• Build trust, identify goals and pain points, and implement technology and IT operations solutions that will address the Zero Hash’s unique needs.
• Manage risk, user accessibility and administrative privileges, and maintain the highest levels of cybersecurity.
• Oversee the assessment of product security risks, vulnerabilities, and threats. Develop strategies to mitigate those risks.
• Ensure effective onboarding and offboarding of employees and contractors.
• Provide best practice customer service to all users, such as monitoring and responding quickly and effectively to user requests or incidents.
• Develop and maintain requirements and standards for capabilities that support security operations, threat detection, intelligence, and incident response functions.
• Architect, design, and implement security solutions, tools, and services to protect Zero Hash’s cloud network environment in collaboration with the Zero Hash Technical Engineering teams.
• May require work nights, weekends, or holidays on a rotational basis with the rest of the team to ensure 24x7 coverage.
• Ensure compliance with industry security standards, regulations, and certifications (e.g., ISO, SOC 2, NYDFS, etc.)
• Supports our CISO in additional projects, as needed

About you:

Baseline skills/experiences/attributes:

• 5+ years' experience in an IT, security, or engineering leadership role at firms with 200+ employees preferred.
• 5+ years’ experience managing a team of IT/Security professionals
• Demonstrated ability to gather requirements, vet, select, configure, deploy, and drive adoption of and effective use of new systems/platforms.
• Excellent leadership and communication skills, with the ability to collaborate effectively across teams.
• Ability to manage priorities and resources, including using one's own time and skills to ensure end-user needs are met
• Excellent customer service, communication, and organizational skills with a high level of attention to details.
• In-depth knowledge of macOS and broad knowledge of productivity, collaboration and communication tools.
• Familiarity with the following Technologies: Identity management, Endpoint Detection and Response, Anti-Virus, VPN, Zero Trust, Network protocols, Linux, Phishing email mitigation/response.
• Experience working with AWS services and tools such as ECR, EKS, CloudTrail, CloudWatch, SecurityHub, GuardDuty, Inspector, Shield, WAF, Secrets Manager, and Lambda.
• Deep understanding of cloud security, application security, and secure software development practices.
• Experience leading design and security reviews of cloud-based systems.

• Ability to work closely with software, infrastructure, and cloud engineers.
• Software development experience is a plus.
• Certifications such as CISSP, CISM, OSCP, GIAC, or CSSLP are a plus.

Benefits Offered

We believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:

• Chance to earn equity
• Maternity & Paternity leave
• WeWork Membership
• WFH Yearly Stipend
• L&D Stipend (after 6 months)

About Zero Hash

Zero Hash's full stack financial infrastructure seamlessly connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally.

Zero Hash provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins, in one platform.

Start-ups, enterprises and Fortune 500 companies, including Stripe, Interactive Brokers, Shift4, Franklin Templeton, and MoonPay embed our infrastructure to power a diverse range of use cases: cross-border payments, commerce, trading, remittance, payroll, tokenization, wallets and on and off-ramps.

Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and tastytrade.

The Zero Hash Culture

All Zero Hash employees are guided by the following characteristics and core principles:

• Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do

• Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day.

• Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.

• Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.

• Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.

• Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.

• Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.

• Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.

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For candidates based in Colorado or California , please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado or California) and the title/link to the roles you're interested in.