Technical Support Specialist - Summer 2025 Intern (Hybrid in Indianapolis, IN)

Company Description

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis as KSM Consulting in 2008, Resultant now employs more than 450 team members who operate remotely and from offices around the United States including Indianapolis, Fort Wayne and Odon, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas; and Atlanta, Georgia.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To drive our mission forward and ensure our internal teams operate seamlessly, we’re looking for a Technical Support Specialist Intern to join our team. Please note, this internship has a start date in June 2025. If you enjoy tackling challenges and making a measurable impact, here’s what a typical day on our team might involve:

• Deliver Unparalleled Internal Support: Provide outstanding support to internal employees, going above and beyond to create an experience they can rely on and remember.
• Escalate Issues Thoughtfully: When required, escalate support requests within the IT team, ensuring all relevant information (e.g., urgency, impact) is conveyed accurately and promptly, and confirming ownership with the assigned team member.
• Prepare and Provision Hardware: Set up laptops, miscellaneous hardware, and software to ensure new and existing employees have what they need to stay productive.
• Maintain Clear Documentation: Keep internal documentation accurate, up-to-date, and accessible to streamline troubleshooting and onboarding processes.
• Collaborate on IT Projects: Work with internal teams to meet project milestones and operational deliverables, leveraging cross-departmental support as necessary.
• Perform System Maintenance: Complete routine system maintenance tasks as required to optimize internal performance and ensure systems run smoothly for everyone.
• Monitor and Respond to Alerts: Oversee IT support alerts alongside the live helpdesk, addressing issues proactively and minimizing disruptions for internal users.
• Implement Cybersecurity Best Practices: Apply cybersecurity principles to protect internal systems and data, ensuring the safety of company information. Engage in risk assessment, monitoring, and threat mitigation to uphold robust defenses against potential threats.
• Engage in Team Collaboration: Collaborate with a team of dedicated, thoughtful professionals, supporting each other to best meet the needs of our internal departments.
• Exhibit Organizational and Time Management Skills: Prioritize, plan, and complete your work in a timely manner to meet individual and team objectives.

Qualifications

Required Qualifications:

• Rising Senior enrolled in an IT-related Bachelor's Degree Program: Actively pursuing a degree in Information Technology, Computer Science, or a related field.
• Foundational Knowledge of Cloud Environments: Basic understanding of Azure and Office 365, with interest in gaining experience in multi-platform cloud environments, including Google Cloud Platform (GCP) and Amazon Web Services (AWS).
• Familiarity with Windows and Linux Operating Systems: Ability to navigate and troubleshoot within these environments.
• Basic Network Knowledge: Understanding of networking fundamentals (e.g., IP addressing, DNS, VPNs) and network troubleshooting skills.
• Problem-Solving Skills: Ability to approach technical issues analytically and seek solutions effectively.
• Excellent Communication Skills: Clear and professional written and verbal communication, with the ability to assist internal users effectively.
• Attention to Detail and Documentation Skills: Ability to maintain and update internal documentation accurately.
• Work Authorization: Must be legally authorized to work in the United States for any employer without sponsorship

Preferred Qualifications:

• Hands-on Experience with Microsoft Office 365 Administration: Exposure to user account management, group policies, and basic troubleshooting within Office 365.
• Knowledge of Azure Fundamentals: Experience or coursework in Azure Active Directory, Virtual Machines, or Azure portal basics.
• Experience with Google Workspace and AWS Basics: Familiarity with Google Workspace tools and basic AWS services (such as EC2 or S3) is a plus.
• Scripting Skills: Exposure to basic scripting languages such as PowerShell, Bash, or Python for task automation.
• Experience with IT Support or Helpdesk Systems: Prior internship, lab experience, or coursework in helpdesk support or IT troubleshooting is beneficial.
• Foundational Knowledge of Cybersecurity Principles: Understanding of security fundamentals, including risk management, threat detection, and basic incident response techniques. Familiarity with network security, encryption standards, or secure system configurations is a plus.

Additional Information

What you should know about us: 

• We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. 
• We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful. 
• We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. 
• Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways. 
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. 
• We pride ourselves in having the best talent in the industry and hope that you're up for the challenge! 

What our team members say about us:

• "I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."
• "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."
• "The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer