Help Desk Technician

Company Description

Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions.  For 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers.  Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.

Job Description

• Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).  
• Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate. 
• Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups. 
• Troubleshooting desktop, laptop, printers, and network connectivity
  problems.  
• Set up new desktop users. 
• Install, configure, and maintain desktops and printers. 
• Communicate technical and business problems in a non-technical manner,
  to customers with varying levels of technical expertise. 
• Monitor and resolve assigned issues received through the call-tracking system. 

Qualifications

1+ years experience providing help desk support.  HS diploma or GED.  Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I).  Experience with Windows desktop OS.  Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.  Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.  Experience with a DoD or Army IT environment a plus.  Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Additional Information

All your information will be kept confidential according to EEO guidelines.