Penetration Testing Customer Service Representative Manager

¿Can you imagine participating in the transformation of leading national and international organizations?

At Deloitte, we are committed to making an impact on society, our clients, and you.

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

What is the challenge? 

• Oversee the operations of regional Customer Service Representatives (CSRs), and act as a regional service escalation point ensuring efficient customer support for the delivery of  regional penetration testing services.
• Identify training and development needs, lead quarterly talent evaluations to foster continuous skill improvement, review service delivery quality and career progression of team members.
• Execute daily customer penetration testing request and oversee requests handled by other team members.
• Continuously refine and enhance the approach for handling customer inquiries and requests related to penetration testing.
• Collaborate with the Regional Penetration Testing Manager to support the development and maintenance of testing methodologies.
• Escalate critical risks and issues to the appropriate Regional Penetration Testing Manager and Service Lead that require immediate attention.
• Analyze and curate vulnerability data across various platforms/tools to support a comprehensive security testing perspective.
• Partner with development and engineering teams to optimize service deployments and recommend actions to improve operational efficiency.
• Serve as a subject matter expert for member firms, addressing client inquiries regarding new penetration tests, remediation validations, and vulnerability report disclosures.
• Work closely with the Penetration Testing Lead and Regional Penetration Testing Manager to support the delivery of technical working groups.

How do we imagine you?

• Minimum of 4 years of combined experience in information security and risk management related fields.
• Previous experience roles associated with service delivery, project management or customer account management with focus on penetration testing or vulnerability management tasks is highly desired.
• Experience interacting, presenting, and working with management stakeholders, business management, and technical management teams.
• Ability to effectively communicate to both technical and non-technical audiences to support the delivery of service.
• Proven experience working with variety of cultures across the globe and have the patience, understanding and empathy to work collaboratively and effectively.
• Ability to self-manage, prioritize a variety of tasks, excellent project management skills including stakeholder management and relationship building skills.

How is it to work at Deloitte?

�� High-impact projects where you will have a long journey and learning experience

☯️ A hybrid-flexible daily routine: you will have flexible hours and a good balance between remote work and teamwork in our offices or our clients’ offices

⚽ Good atmosphere inside and outside the office: you will enjoy several team buildings per year, cultural and sports activities... and much more!

��‍♀️ Comprehensive well-being: take care of yourself with our physical, mental, and financial health program... and with a medical team in the offices!

�� Social impact: You can sign up for a large number of national and international volunteer opportunities and pro-bono projects where you can put your time and talent at the service of those who need it most

��️Culture of feedback and continuous learning: you will grow in an inclusive environment where equal opportunities and your personalized training plan will boost your development. Can you already see yourself at the Deloitte University in Paris?

�� Exclusive benefits for being part of Deloitte: you will be able to enjoy a wide catalog of benefits and a complete flexible compensation plan

If you like what you read, here are your next steps:

• Apply for the position by clicking on 'Submit application now' and complete your profile
• If you are a good fit for the role, our talent team will contact you to get to know you better

Start the process! We will guide you through the different stages until your incorporation.