Major Incident Response Specialist

Leidos Digital Modernization Sector has a career opportunity for a Major Incident Response Specialist to support the Air Force National Capital Region IT Services program. 

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. 

If this sounds like the kind of environment where you can thrive, keep reading!

The Leidos Digital Modernization Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. 

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The Major Incident Response (MIR) Specialist is part of a team responsible for maintaining, reporting, and ensuring the IT environment for the Air Force District of Washington is up and running at all times. As a member of the 24/7 team, the MIR Specialist responds to outages, critical and alerts to resolve issues that affect end-user services. This is a swing shift on-site position (2:00PM - 10:30PM) Tuesday-Saturday located at Joint Base Andrews.

Primary Responsibilities:

• Identify major IT incidents and events based on reporting from AFNCR work centers, both internal and external to the program.

• Receive notification of an issue, either from a user calling the Service Desk or from staff observation, and triage the incident and run it to completion.

• Pull in the responsible parties (internal or external) to diagnose, fix, and communicate the IT problem/status/resolution.

• Establish and maintain communication with all stakeholders and parties to the resolution during and immediately following the incident.

• Provide IT incident coordination, track investigation and provide resolution activities across participating teams.

• Maintain situational awareness of the incident status and impact, and provide the latest information through the Government communication and command structure.

• Work with problem management staff to identify corrective actions to the root cause and track them to closure.

• Establish troubleshooting conference calls, coordinate internal and outside parties for any incident and run troubleshooting calls through completion.

• Able to think swiftly while coordinating an incident from beginning to end whether from SCOM or Solar winds detection or customer notification.

Basic Qualifications:

• Requires a Bachelors degree and 4+ years of applicable experience or a Masters degree with 2+ years of applicable experience, additional years of applicable experience will be accepted in lieu of a degree. 

• Requires an active DoD Secret clearance. 

• Demonstrate proficiency with Microsoft Office 365 applications. (PP, Excel)

• A solid understanding of Network equipment, their capabilities, and architecture.

• 2 years of work experience within a DoD environment.

• Strong writing and communication skills.

• Ability to multitask and operate under pressure.

• Excellent briefing and oral communication skills.

Preferred Qualifications:

• CompTIA Sec+ Certification

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.