Device Management Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Cybersecurity & Privacy

Management Level

Associate

Job Description & Summary

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of 

 

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: 

• Operates and manages firewall security devices  

• Implements change request (CR) that includes patching and upgrades 

• Supports troubleshooting and resolves device issues when escalated by device operation analysts and ensure incident identification, assessment, reporting, communication, mitigation and monitoring 

• Technical support for a specific device category and act as a technical reference point for your specialist discipline 

• Contribute to the Intellectual Property of the firm by driving the development of toolkits, methodologies, accelerators and training  

• Primarily responsible for operating security devices of different firewall platforms and/or assisting with other technology platforms (eg. EPP, Anti-SPAM, Web Proxy etc...) 

• Device Management Lifecycle: Device change management – assist transition management of current technologies to future stat/ Device configuration management/ Incident management – assist with investigation and reporting/ Ongoing system administration/ System monitoring and operation to ensure overall device performance/ Ensuring high availability and business continuity for client systems/ Recommend configuration enhancement/ Implement configurations/ Capacity management 

• Ensures compliance to SLA, process adherence and process improvements to achieve operational objectives and revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the difficulties in managing SLAs 

• Assists Client Care to get metrics data during reporting period and create reports and dashboards and on device platforms for device operations 

What you’ll bring to this role 

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work 

• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives 

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work 

• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives 

• Solid mix of business and technical capabilities, and the ability to communicate complex technical issues 

• Clear, articulate and satisfied written and verbal communication skills along with strong presentation and report writing skills. 

• Strong investigative and problem solving capabilities. 

• The ability to manage a number of projects, meet deadlines and manage stakeholder expectations 

• Proficient in Incident Management and Change Management  

• Experience in security device management for firewall technologies 

• Experience in MSSP environment 

• Hands-on experience with at least one  firewall technology is a mandatory requirement 

• Knowledge of various operating system flavors including but not limited to Windows and Linux 

• Ability to handle high pressure situations with key stakeholders internally and externally 

• Technical designations such as CISSP, CISA, CISM, OSCP, CEH, ECSA, GPEN, GWAPT and industry certifications from Splunk, Microsoft/Linux, Azure/AWS, Palo-Alto, LogRhythm, Linux and Cisco are  considered an asset 

Why you’ll love PwC 
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This purpose-led work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc.  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.