Senior Manager, IT Issues Management (GCS)

Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

As the Senior Manager, IT Issues Management you will be responsible for leading the IT risk issue management for RBC, including assessing, and developing plans in an effort to mitigate IT risk to RBC. This role will require project management, and coordination with various teams in Global Cyber Security (GCS).

Manages the day-to-day operations and effectiveness of security-related programs and initiatives; assesses the impact associated with potential threats and solutions required to eliminate or minimize threats. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.

WHAT WILL YOU DO?

• Review and risk assess IT Risk Issues in alignment with IT Standards and IT Risk Management Processes.

• Operationalization of new processes related to IT Issue Management and IT Issues exceptions.

• Act as the single-point-of-contact on the IT Risk strategy/roadmaps. Continually engage and communicate with senior business stakeholders on the progress and status of Initiatives within the portfolio of work so that their feedback is incorporated as part of portfolio level planning

• Drive the creation of Management Reporting to provide management with an aggregated view of the IT Issues and Risks while identifying patterns of risk concentration.

• Leading in the development, implementation and enforcement of organization-wide IT Standard exception monitoring and reporting.

• Monitoring and assessing business needs against security concerns and recommending necessary changes to enhance information systems security.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Bachelor’s Degree or equivalent experience.

• 5-7 years’ experience working in large IT organizations.

• 5-7 years’ experience in Cyber Security Management/Information Security Management/IT Network Security.

• Experience using enterprise GRC tools/processes. 

• Process Management.

• Executive Reporting.

Nice-to-have: 

• Internal or External Audit Experience.

• CRISC certification.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Flexible work/life balance options.

• Opportunities to do challenging work.

#LI-Hybrid

#LI-Post

Job Skills

Business Continuity and Disaster Recovery (BCDR), Cost-Benefit Analysis (CBA), Cyber Security Management, Firewall Management, Information Security Management, IT Network Security, Operational Delivery, Problem Management, Process Management, Threat Management

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-22

Application Deadline:

2024-11-19

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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