Professional Services Technical Consultant

Professional Services Technical Consultant

Description -

Position Overview:

We seek a dynamic and experienced Compute Services Consultant to join our Professional Services team as a Technical Subject Matter Expert (SME). This role focuses on Defining, Designing, and Deploying advanced IT solutions for clients across Compute Services. The ideal candidate will possess a deep understanding of both modern, legacy, and cloud IT infrastructures and will play a key role in guiding clients through the entire process—from assessing their current environments and technologies (Define) and creating tailored technical solutions (Design) to executing and implementing those solutions (Deploy).

The successful candidate will engage in hands-on technical work, strategic planning, and high-level consulting to ensure that the solutions delivered are optimized for the client’s needs and drive long-term operational success. Additionally, integrating and implementing Microsoft 365, modern management, and cloud technologies will be critical to this role, enhancing our clients' unified endpoint device management, cloud infrastructure, security, zero-trust posture, compliance, automation, and analytics capabilities.

Key Responsibilities:

• Define:
  • Conduct detailed client assessments, including technical workshops and discovery sessions, to identify business needs, infrastructure gaps, and opportunities for improvement.
  • Act as a strategic advisor, guiding clients in defining IT strategies that align with their business goals, focusing on modernization through Compute Services.
  • Scope work, define objectives, and create clear Statements of Work (SOWs), Rough Order of Magnitude (ROM) estimates, and technical roadmaps.
• Design:
  • Architect Compute Services leveraging Microsoft Intune, Windows Autopilot, and VMware Workspace ONE or similar, ensuring secure and compliant endpoint management for Windows, macOS, iOS, Linux, and Android devices.
  • Design modern workplace solutions that incorporate Microsoft 365 features and capabilities, including but not limited to:
    • Microsoft 365 for productivity and collaboration.
    • Microsoft Defender for Endpoint for advanced threat protection.
    • Microsoft Entra ID P2 for enhanced identity management and security.
    • Microsoft Purview for comprehensive risk management, information governance, and data loss prevention.
    • Power BI Pro for advanced business analytics and reporting.
  • Develop scalable cloud infrastructure designs for hybrid, cloud-native, or modern environments, utilizing Azure, AWS, or Google Cloud to deliver integrated and non-integrated on-premises and cloud solutions.
  • Create automation scripts and solutions using PowerShell, Python, Ansible, or Terraform to streamline device management, deployment, infrastructure implementations, services, and cloud operations.
  • Collaborate with internal stakeholders and clients to design Proof of Concepts (PoC) to validate solution feasibility and ensure alignment with client objectives before implementing them in a customer’s production environment or creating service offerings.
• Deploy:
  • Lead the hands-on implementation of designed solutions, ensuring smooth transitions from legacy systems to modern IT, cloud-native, and cloud services infrastructure.
  • Lead the hands-on implementation and oversee cloud infrastructure deployments and virtual desktop environments (VDI) using Windows 365, Azure Virtual Desktop, and AWS Workspaces.
  • Implement Microsoft 365 security and compliance features to safeguard client environments, including Entra ID, Microsoft Defender, BitLocker, Always On VPN, Microsoft Purview, and Conditional Access.
  • Automate deployment processes using scripting tools to ensure repeatable and efficient service delivery.
  • Provide post-deployment support, hands-on training, and documentation to ensure client teams can fully manage and operate the solutions.
  • Conduct final infrastructure and security assessments to ensure compliance, performance, and reliability post-deployment.
• Customer Engagement & Advisory:
  • Serve as a Technical SME across all aspects of Compute Services, advising clients on best practices, technologies, and strategies.
  • Lead customer engagements, including diligence and discovery sessions, to assess business and technical requirements and provide recommendations for technical solutions.
  • Scope and lead Proof of Concept (PoC) projects, validating the feasibility of modern technologies in HP labs or customer DEV, Test, UAT, and Production environments and providing end-to-end technical guidance and implementations from concept through implementation along with assisting with HP service offerings from a technical SME perspective.
  • Develop and present detailed technical designs, including as-built documentation, work breakdown structures (WBS), rough order of magnitude (ROM) estimates, and statements of work (SOWs).
  • Conduct customer workshops and assessments to identify and solve technical challenges related to computing services.
• Project & Process Leadership:
  • Work closely with clients to develop detailed technical roadmaps, translating business needs into scalable IT solutions supporting the customer’s short, medium, and long-term strategies and objectives.
  • Work with Pre-Sales, Sales, and Service Product Managers by supporting technical requirements and presentations, scoping client needs, and helping craft proposals and documentation.
  • Create and document comprehensive project plans, level of efforts (LOEs), and project execution strategies to ensure successful project delivery.
  • Develop repeatable processes through automation, ensuring that designs are robust but also scalable and efficient for customer environments.
  • Provide ongoing customer and technical guidance, troubleshooting, and technical advisory for complex multi-vendor products, solutions, and services.

Technical Expertise:

• Proficiency in designing, implementing, and managing Modern Management technologies, such as Microsoft 365, Microsoft Intune, Windows Autopilot, VMware Workspace ONE, Microsoft Configuration Manager (SCCM), Microsoft Purview, and Entra ID, for device provisioning, management, zero-trust, security, Identity Access Management (IAM), Conditional Access and compliance.
• Deep knowledge of Microsoft 365 features, including:
  • Microsoft Defender for Endpoint for comprehensive threat protection.
  • Microsoft Entra ID P2 for advanced identity and access management.
  • Microsoft Purview for data governance and compliance.
  • Power BI Pro for business intelligence and analytics.
  • Microsoft Teams with advanced collaboration and security features.
• Expertise in modern workplace technologies, including Microsoft 365, Microsoft Intune, Windows Autopilot, Entra ID, Conditional Access, and security protocols such as Microsoft Defender, Credential Guard, BitLocker, and Microsoft Purview.
• Expertise in cloud infrastructure management using Azure and AWS, including experience with hybrid cloud solutions and migrations from on-premises to cloud environments.
• Strong scripting and automation experience with PowerShell, Python, Ansible, or Terraform to automate IT infrastructure deployments, configurations, and monitoring.
• Experience managing Windows 10/11 lifecycle, focusing on Group Policy migration to Intune and SCCM to modern management transitions.
• Ability to deliver comprehensive as-built documentation, design documents, work breakdown structures (WBS), and high-level architecture diagrams.

Knowledge and Skills:

• Architecture Specification: Ability to develop deliverables that map customer business requirements to technologies, capturing relevant technical criteria, creating workshops, workshop questions, presentations, workbooks, detailed and complex design documents, design drawings, Microsoft Project templates, RACIs, and other supporting documentation and process creation.
• Advanced SME Recognition: Recognized as an advanced subject matter expert in end-user and cloud computing environments, modern workplaces, services, applied technologies, new and emerging technologies, and processes, combining vendor interoperability knowledge of complex IT infrastructures.
• Modern Management Expertise: Subject matter expert on modern workplace technologies using Microsoft Intune, Windows Autopilot, Microsoft 365, Office 365, OneDrive for Business, Windows Hello for Business, Entra ID, Conditional Access, Microsoft Defender, BitLocker, Always On VPNs, Hybrid vs Cloud native, legacy management to modern management, and Entra Connect Sync and Entra Connect Cloud Sync.
• Cloud and Legacy Integration: Subject matter expert on the paths, technologies, products, software, services, and processes used to transition customers from traditionally managed environments to cloud-managed environments that support and can manage a modern workplace.
• Scripting Proficiency: Experience creating, editing, and debugging PowerShell/Python scripts/tools.
• Cloud Platforms: Experience working with Azure and AWS.
• Security Technologies: Experience with Single Sign-On, SCEP, PKCS, Microsoft PKI certificates, and OpenSSL.
• Mobile Device Management: Experience with mobile device management for Android, iOS/iPadOS, Apple Business Manager, Google Zero-touch, and Samsung Knox.
• Additional Platforms: Experience with Linux, Chrome OS, macOS Management, Workspace One, or other MDMs is a plus.
• Collaboration and Communication: Proven experience collaborating with customer resources and internal stakeholders at technical, management, and executive levels.
• Technical Mastery: The breadth of experience includes technical mastery and the practical business application of technology.
• Troubleshooting: Has performed troubleshooting across several significant multi-vendor products.
• Risk Management: Ability to relate risks and challenges with other client efforts.
• Project Planning: Ability to develop detailed complex project plans, levels of effort, and work breakdown structures.
• Best Practices: Utilize industry best practices, techniques, and standards throughout project execution.
• Project Completion: Proven ability to complete projects according to outlined scope, budget, and timeline.
• Project Management Tools: Strong familiarity with project management software tools, methodologies, and best practices is a plus.

Qualifications:

• 15+ years of experience in IT consulting or technical roles specializing in end-user and cloud computing, unified endpoint management, IT infrastructure, and computing services.
• Extensive hands-on experience with Microsoft Intune, Microsoft 365, Windows Autopilot, Entra ID, Microsoft Defender, and all related modern management solutions, technologies, vendors, and services.
• Proven experience designing and managing cloud infrastructure on Azure and AWS, focusing on hybrid and cloud-native deployments.
• Strong proficiency in PowerShell, Python, or other scripting languages for automation and process optimization.
• Experience implementing VDI environments (e.g., Windows 365, Azure Virtual Desktop, and AWS Workspaces) and implementing robust desktop and application delivery solutions.
• Ability to lead strategic technical engagements, translating business requirements into technical designs and successful implementations.
• Certifications such as Microsoft Certified: Azure Solutions Architect Expert, AWS Certified Solutions Architect, or similar are highly desirable.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
• 15+ years of relevant professional services experience in consulting and customer-facing technical roles.
• Fluent in English (additional languages are a plus).

Job Posting Estimated End Date: 1/6/2025

The base pay range for this role is $115,850 to $178,400 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

Shift 1, 0% premium (United States of America)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement