Platform Specialist Team Lead

OPPORTUNITY OVERVIEWAs a Platform Specialist Team Lead at ZeroFOX, you will join a team of highly skilled individuals working to prevent cyber attacks for enterprise-level commercial and government customers. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers safe with detailed threat intelligence information, and present findings in a professional manner.   

Responsibilities

• Analyze large volumes of data for customer-related risks
• Create risk notification and alert packages for customers
• Interface with customers to provide analysis reports and details
• Support and respond to customer requests for further information and analysis
• Responsible for communications with the customers including: phone, video, email, and authoring reports.
• Triage alerts for customers to give real time intelligence.
• Act as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis; managing the team based on metric driven outcomes
• Serve as a resource for the Account Management team to explain the managed service.
• Act as a customer advocate internally, working across appropriate teams to solve customer challenges
• Support team productivity and outputs during assigned shift

Required Qualifications

• Attention to detail
• Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; and sharing sites such as pastebin or github
• Superior research and analysis skills
• Ability to convey complex ideas, trends, and information in a simple way (a writing sample will be requested as part of the interview process)
• Ability to extrapolate trends from mass amounts of disparate data
• Solid interpersonal and social skills
• Experience with other SaaS, cyber security, or social media products or services is preferred
• Must be willing to work alternative work schedule including partial weekends
• Big Bonus: Basic scripting capabilities: JavaScript, Python, or similar; at minimum being able to review and edit basic code structure
• Comfort working with a quickly growing team
• Ability to quickly adapt and recommend solutions as needed
• A self-starting mentality, when you find a problem, you alert the team, and fix it…you don’t wait for the next task.
• Familiarity and comfort with producing superior work while meeting aggressive deadlines

Benefits

• Amazing Product: ZeroFOX is creating paradigm shifting cyber security product
• Recently raised a $74 million Series D led by Intel Capital, and joined by some of the most respected VCs in the country, like NEA and Redline Capital.
• Awesome Culture:  ZeroFOX is a community – most describe our team as a group of close-knit, incredibly talented, and highly caffeinated people. Behind ZeroFOX’s numerous accolades lies a vibrant ecosystem where team members have fun and are rewarded for continual innovation, disruption, and taking ownership in their work.
• Get Things Done: Innovation is woven into the fabric of our organization. Every aspect of our operations is purposeful; enabling us to research, develop and innovate faster than the competition.
• Benefits: In addition to competitive compensation, full-time employees can participate in our health insurance plans, retirement, and more.

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

ABOUT ZEROFOXZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity, Diversity & InclusionWe aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.