Platform Operations Quality Lead

OPPORTUNITY OVERVIEWIn this position, you’ll join our Platform Operations team who supports ZeroFox’s cyber security solution that helps organizations manage information security risks across social media and open source Internet. Your work will directly impact the success of ZeroFox customers, partners, and pre-sales pilots, affecting the growth of our risk management platform and its core services. This important role will have direct impact on protecting against social media and internet based threats. It will give you valuable experience in the growing cyber security field. This position offers high growth potential and the opportunity to work cross-functionally with various teams throughout the organization.

Responsibilties

• Monitor and perform trend analysis; manage the team based on metric-driven outcomes
• Perform quality checks on sample alerts on a daily basis
• Document process deviation and share it with the analysts, team leads, and manager on a weekly basis.
• Track success metrics and Key Performance Indicators
• Participate in coaching and training the team members based on the QC findings
• Identify analysts' training needs and improve operational performance.
• Assist Operations Team Leaders in improving performance
• Research, develop, and maintain run books for incident remediation
• Support development and implementation of processes to drive efficiency
• Assist in the development and maintenance of  the teams Learning Management System 

Qualifications

• Previous experience and / or relevant coursework in cyber security
• Previous experience working in a management or team lead capacity, typically obtained in 1+ years
• Computer and social media savvy
• Exceptional attention to detail and thoroughness
• Ability to learn quickly; can grasp technical terms and concepts quickly
• Availability and willingness to work an alternative work schedule as needed, including partial weekends
• Fluency (written and spoken) in the English languages
• Proficient verbal and written communication skills; able to present complex concepts in a clear, concise manner.
• Trustworthiness, reliability and high self motivation
• Interest in research and customer support
• Self-starting; when you find a problem, you alert the team, and fix it…you don’t wait for the next task
• A track history of producing superior work while meeting aggressive deadlines
Huge Plus
• Previous experience in analyzing and removing malicious domains, IP abuses, fraud, and / or brand protection
• Experience administering LMS applications

Benefits

• Competitive compensation
• Community-driven culture
• Generous time off 
• Comprehensive health benefits
• Fun, modern workspace

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

ABOUT ZEROFOXZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
Equal Opportunity, Diversity & InclusionWe aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.