Product Owner - ServiceNow Security Operations

This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration. 

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today.

The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank.  We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month.  In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise.    We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.

Primary Responsibilities:

• Create a comprehensive Project Plan leveraging the NowCreate methodology, outlining timelines, resources, and milestones.

• Design a ServiceNow solution for SecOps and utilize the NowCreate methodology to guide the implementation and configuration of the ServiceNow SecOps solutions.

• Lead Agile/Scrum meetings to support the implementation of ServiceNow SecOps

• Integrate ServiceNow SecOps with Splunk, Crowd strike, RSA Archer and Tenable.

• Participate in change authorization boards (CAB) and provide analysis and recommendations based on the change affecting the security posture of the system.

• Utilize the NowCreate methodology to guide the implementation and configuration of the ServiceNow SecOps solutions.

• Implement Sec Ops to production through the governance process by deploying Update Sets.

• Conduct risk and vulnerability assessments on changes to the system architecture.

• Ensure successful implementation and configuration of ServiceNow SecOps with CrowdStrike, Splunk, CrowdStrike, RSA Archer and Tenable with 100% passing of all tests.

Managerial/Supervisory Responsibilities:

No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment

Education and Experience Required:

• Bachelor’s degree and a minimum of 4 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ business, analytical, technical and/or product experience

• Experience with ServiceNow

• Security Incident Response

• Vulnerability Management

Education and Experience Preferred:

• Prior experience prioritizing across competing priorities and quickly-changing landscape

• Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes

• Understanding of Design Thinking principles

• Knowledge of basic product design and development best practices

• Knowledge of Agile and Lean principles and practices

• Experience working in partnership with user experience teams on product design

• Experience developing/managing digital capabilities

• Strong verbal and written communication skills

• Specific subject matter expertise as required by assigned product

We support our team members with generous benefits. 

• Competitive compensation 

• Health, welfare, and retirement benefits 

• 401(k) match at 5% 

• Work-life balance and flexible work arrangements 

• Banking Officers start with 25 days PTO plus 12 paid holidays  

• 40 hours paid volunteer hours per year 

• Much more. For details, see: M&T Benefits Overview

About M&T

• M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,869.52 - $163,115.87 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America