Software Engineer - ServiceNow Developer VR/CC - SecOps

This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration. 

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today.

The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank.  We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month.  In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise.    We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.

Primary Responsibilities:

ServiceNow Development and Administration of Vulnerability Response (VR) and Configuration Compliance (CC) modules. Providing architectural, design, configuration/development and operational support for VR and CC. Prepare and conduct VR and CC and related dependencies updates. Provide ServiceNow functional and process expertise in building world class programs.

• ServiceNow Development, configuration, administration, and support for ServiceNow VR and CC modules.

• Provide VR and CC solutions in terms of architecture, design, and operational support as it relates to ServiceNow Vulnerability Response (VR) and Configuration Compliance (CC) modules.

• Installation and Configuration of VR and CC Plugins for lower environments (DEV, QA, UAT, ARCH, Training).

• VR and CC solution design, configuration/development, and operational support as it relates to integrations, customized CI lookup Rules, Watch Topics, Assignment Rules, Grouping Rules, Risk Calculator Rules, Remediation Target Rules, Auto Close/Auto Delete Rules, Exception Rules, Notifications, Classification Rules, SLA definition, Severity/Normality Mapping, Classification Rules, and Background Jobs.

• Design and develop solutions to enrich Vulnerability Items and Test Result Records and other VR and CC tables to enhance VR and CC capabilities.

• Support Remediation process flows for Vulnerability Response and Configuration Compliance.

• Design, Configure and support data integrations (REST API) and schedules (Qualys, WIZ, Solution Manager, Threat Intelligence, NVD, JIRA and Salesforce Spoke, Webhook, Other).

• Design, Configure and support Flow Designer flows and sub flows leveraging REST API for data exchange.

• Leverage JIRA as part of the SDLC Agile Development process (ServiceNow VR/CC Story creation, Sprint Planning, Point Estimation, Testing and Deployment Documentation creation, Deployment for lower environments and support Preproduction and Production Deployments).

• Provide VR and CC support (SN Admin and VR/CC Admin) lower environments (DEV, QA, UAT, ARCH, Training).

• Liaison with ServiceNow Platform Administrators (enterprise level) as it relates to VR and CC impacts on ServiceNow Platform configuration and properties.

• Liaison with CMDB Team to enhance CMDB as it relates to VR and CC data requirements.

• Design Runbooks for Vulnerability Response and Configuration Compliance processes and procedures.

• Enhance Reporting capability of both VR and CC as it relates to Reports and Performance Analytics.

• Customize and support VR and CC roles and groups.

• Plan and support VR and CC and dependencies upgrades.

Education and Experience Required:

• Minimum of an Associate’s degree and 5 years’ systems analysis/application development experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 years’ systems analysis/application development experience

• ServiceNow Developer or Administrator certification

• ServiceNow Implementation Certification

• Familiar with application development software and hardware platforms

• Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software

• Capable of working on multiple projects of a complex nature

• Excellent problem-solving skills to assist in issue resolution

• Strong verbal and written communication skills, with prior experience presenting to the target audience

• Strong organizational and time management skills

• Detail-oriented

• Strong lateral thinking skills

• Experience coordinating between Applications and business units

• Experience recommending and implementing systems solutions

• Experience driving project milestones and delivery dates

Education and Experience Preferred:

• Good understanding of the Bank’s application framework

• ServiceNow SecOps implementation certificate

• Subject matter expert in business with knowledge or experience utilizing application/system being supported

• Advanced understanding of applications supported with a sound knowledge of interfacing/integrated applications

• Ability to work in a team environment as well as autonomously

• Ability to multitask for various components of complex projects

• Action-oriented

• Pro-active

• Advanced knowledge and focus of the entire system to work on projects outside of normal business-as-usual (BAU)

We support our team members with generous benefits. 

• Competitive compensation 

• Health, welfare, and retirement benefits 

• 401(k) match at 5% 

• Work-life balance and flexible work arrangements 

• Banking Officers start with 25 days PTO plus 12 paid holidays  

• 40 hours paid volunteer hours per year 

• Much more. For details, see: M&T Benefits Overview

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $93,581.10 - $155,968.51 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America