Associate Software Engineer - ServiceNow SecOps

This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration. 

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today.

The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank.  We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month.  In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise.    We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.

Overview:

Provides designs and specifies information systems solutions to solve basic to complex problems or enhancements.  Evaluates client requirements and processes, develops and prepares application environments which may involve diverse development platforms, software, hardware, technologies and tools.  Completes day-to-day support activities and special projects.

Primary Responsibilities:

• Complete basic to complex systems analysis, design and development.  Play a key role as an individual contributor on complex projects.  Assist the client in addressing daily problems/issues of any scope.

• Determine feasible solutions and make recommendations.

• Direct less experienced resources and coordinate systems development tasks on small to medium scope efforts or on specific phases of larger projects.  May project manage small to medium scope efforts.

• Participate with other Development, operations and Technology staff, as appropriate, in overall systems and integrated testing on small to medium scope efforts or on specific phases of larger projects.  Prepare test data and execute detailed test plans.  Complete any required debugging.

• Evaluate and understand complex interrelationships and effects among programs and interfacing applications.

• Use available resources to develop clear and complete technical and functional specifications for small to medium scope efforts.  Review documentation prepared by less experienced staff.  Update systems documentation.  Prepare charts, tables and diagrams to assist in analyzing problems.  May assist in supervision and preparation of logic flowcharts.

• Prepare assessments and task plans to include required tasks, estimated time frames and effort for assignments.

• Recommend new technology, policies or processes to benefit the organization and improve deficiencies.

• Provide consultation services to clients, technicians and Bank departments on basic to intricate functions of supported applications, which may include the review of system capabilities, operational procedures, forms, marketing materials and/or cost analysis.

• Follow and promote the use of development standards and procedures.

• Maintain very good working knowledge of the supporting application(s), development environments and the supported client environment.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as required, which may include participating in due diligence, cost/benefit analysis, vendor analysis or business study activities.

Scope of Responsibilities:

The position works under the supervision of the Technology Team Lead and may receive general direction from a more experienced team member.  The jobholder is competent to work independently on most all high level systems analysis and technical phases of development and is expected to understand the business supported and its’ terminology.  The position is capable of managing the activities of others on a project basis for small to medium scope efforts and may lead project activities.  The jobholder may assist or help train less experienced staff.  The jobholder interacts with other technology personnel, clients and occasionally vendors.

Education and Experience Required:

• Minimum of an Bachelors degree and 2 years’ systems analysis/application development experience, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 4 years’ systems analysis/application development experience

• ServiceNow experience

• Familiar with application development software and hardware problems

• Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software

• Capable of working on multiple projects of a moderately complex to complex nature

• Strong problem-solving skills to assist in issue resolution

• Detail-oriented

• Strong lateral thinking skills

• Experience coordinating between Applications and business units

• Experience recommending and implementing systems solutions

• Experience driving project milestones and delivery dates

Education and Experience Preferred:

• Good understanding of the Bank’s application framework

• ServiceNow Developer or Administrator certification

• Subject matter expert in business with knowledge or experience utilizing application/system being supported

• Proven understanding of applications supported with a sound knowledge of interfacing/integrated applications

• Ability to work in a team environment as well as autonomously

• Ability to multitask for various components of moderately complex to complex projects

• Action-oriented

• Pro-active

We support our team members with generous benefits. 

• Competitive compensation 

• Health, welfare, and retirement benefits 

• 401(k) match at 5% 

• Work-life balance and flexible work arrangements 

• Banking Officers start with 25 days PTO plus 12 paid holidays  

• 40 hours paid volunteer hours per year 

• Much more. For details, see: M&T Benefits Overview

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $79,157.68 - $131,929.47 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America