Offshore Manager Operations Management

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeMedtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Offshore Manager Operations Management for Digital Technology, India, this role is responsible for overseeing the daily operations of the IT offshore support team, ensuring that systems, services, and infrastructure work reliably and securely within Digital Technology.

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it.

Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.

Responsibilities may include the following and other duties may be assigned:

As the Offshore Manager Operations Management within Digital Technology, this position will play a critical role in driving operational excellence, continuous improvement, and adopting new technologies to enhance the company’s IT capabilities.

• Lead a team of site reliability engineers (SREs), DevOps and IT Operations staff, provide support for critical applications and services supporting Diabetes ecosystem. 

• Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on SRE best-practice processes, disciplines, and related toolsets. 

• Drive adoption of industry standard methodologies and practices for deployment, observability, and reliability.

• Enable teams to operate and run through automation and tooling.

• Lead day-to-day team activities using the Agile/Scrum methodology.

• Establish and maintain service level objectives (SLOs) for key services and systems, and work to meet or exceed those objectives through engineering efforts.

• Analyze and track operational metrics to identify trends, areas for improvement, and opportunities for optimization.

• Maintain the Application Portfolio Management, ensuring a clear understanding of application landscapes.

• Lead and maintain IT security measures for business applications, safeguarding data and systems.

• Create and present operational dashboards to senior leadership, providing insights into performance and trends.

• Coordinate and lead strategic core infrastructure and networking projects, ensuring alignment with business objectives.

• Coach, motivate and inspire support team members to achieve and exceed performance results.

• Participate in all critical and high severity issues offering support, attend war room meetings, and provide updates to leadership.

• Compile detailed timelines to include operational impact and technical assessment for high severity issues in support of root cause analysis.

• Oversee ServiceNow tickets to closure and review ticket dashboards to address gaps and trends and develop action plans to address.

• Collaborate with business operations teams to ensure coordination of IT changes

• Manage relationships with IT vendors and service providers, including negotiating contracts, monitoring performance, and resolving disputes.

Required Knowledge and Experience:

• Bachelor's degree in information technology, Computer Science, or a related field.

• 10+ years of experience in IT operations, with at least 3 years in a management or leadership role.

• Proven experience managing IT infrastructure and systems in a mid-to-large enterprise environment.

• Hands-on experience with systems administration, network management, and IT security.

• Experience managing enterprise applications such as SAP and Salesforce.

• Strong knowledge of ITIL and/or other IT service management frameworks.

• Experience managing collaboration tools like Jira and Confluence.

• Experience managing vendor relationships and service-level agreements (SLAs).

• Proven ability to manage and optimize IT budgets.

• Relevant certifications such as ITIL, PMP, or CISSP would be a plus.

• Good to have SAP or Salesforce certifications.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here