IAM Client & Product Service Delivery Coordinator (Hybrid)

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Responsibilities:

• Function: Client Engagement & Reporting
  • Coordination of Organizational Accomplishments across all Domains
  • Develop and Manage a framework for all communication channels to be used for Client engagement
    • SharePoint
    • Communication Email Templates
    • Other channels (e.g. Websites, etc..)
  • Interface to ESPA and other centralized Business Channels used for communications
  • Works with stakeholders to provide client and management reporting (e.g. Seamless, CitiSFT Metrics, Level 1 Regulatory issue)
  • Work with stakeholders to ensure appropriate Marketing and usage of our capabilities
  • Work with stakeholders to deliver Client Communications, Attestations and Call-to-Action Campaigns
  • Work with stakeholders to develop and manage client Open Forums as needed
  • Work with stakeholders to develop and manage standing Service Delivery Forums, where need/priority exists
  • Manage communication channels and drive Client Relationship management, where need/priority exists or across FCA products
  • Work with internal SDC team, Liaisons and stakeholders to improve and provide productivity capabilities to improve team efficiency and efficacy

• Function:  Engineering Service Delivery & Product Lifecycle Manager
  • Inventory and manage all IAM owned products to N-2 at most and drive down extended support needs
  • Works with engineering and operations to ensure budget planning is commensurate to plans to remove and reduce extended support spend
  • Build roadmap framework that will allow all our products to have clear roadmaps for internal and client consumption
  • Work with Engineering and Architecture to maintain roadmaps and coordinate with SMEs to drive decisions towards a more mature ESA model
  • Work with engineering to drive engineering excellence principles into their BAU framework
  • Works with BAO/Third Party Engagement to ensure engineering has plans to address high risk third parties with minimally effective exit strategies or those with high risk issues/RE's
  • Work with Embedded Controls Guild to identify highest areas of risk that should be a focus from engineering to drive down risk
  • Present EOVS plans on the domain reviews to ensure transparency on EOVS risk within the domain
  • Identify, document and present investment needs based on EOVS/Product Risks that need management attention

• Function:  Third Party Engagement & Technology Risk Coordination
  • Business activity owner for the IAM Third Party Estate
  • Primary contact for engineering, architecture and ops when looking for vendor engagement, NDAs and establishing new partnerships
  • Oversee, track and manage all Third Party Risk BAO Tasks across IAM
  • Works with IBRL and Centralized TPU teams to manage the day-to-day and influence direction of the BAO requirements
  • Works with Embedded Controls Guild and Centralized Risk team to open controls issues related to Third Party Risks
  • Develop and present Third Party Risk management summaries and heat maps to ensure transparency on Third Party risk posture within the domain
  • Develops and manage framework that ensures effective vendor relationship management is maintained and exercised between Vendor, Engineering and Operational Teams
  • Review and manage Exit Strategies across all suppliers and ensure those strategies are maintained and communicated with Architecture, Engineering and Operations
  • Coordinate with technology owners/engineers on technology risks (e.g. VA, GEM, Blackduck and Vulnerabilities) to ensure end-to-end management of those issues across Engineering, Operations and our Embedded Control Guild.
  • Identify, document and present investment needs based on Third Party Risks that need management attention

• Function - Book of Work Coordination
  • Coordinate our monthly book of work updates/domain review with PMO and domain stakeholders and manage continual service improvements
  • Develop and maintain framework that governs the oversight of the book of work, regular updates and flag for management attention
  • Organize and help manage high priority non-projects that are not managed by the PMO
  • Act as secondary support or backfill for PMO when PM resources are not available to provide support to a high priority effort.
  • Coordinate with centralize Infrastructure and Planning functions and manage continual service improvements
  • Identify, document and present investment needs based on Operational Risks that need management attention

Qualifications:

• 10+ years of relevant experience
• Proven experience with Databases preferred
• Additional technical certifications preferred
• Advanced analytical and problem solving skills
• Consistently demonstrates clear and concise written and verbal communication
• Proficient in interpreting and applying policies, standards and procedures
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Information Security

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$141,440.00 - $212,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Nov 12, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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