Retention Sales Manager (French speaking)

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Contract type: 12-month contract

Location: Paris

Work model: Hybrid (3 days in the office, 2 days working from home)

The French Retention Sales Manager is responsible for managing the existing customer base, ensuring customers derive maximum value from their Trend Micro solutions while maintaining and growing Annual Recurring Revenue (ARR). This role involves proactive customer engagement, managing escalations, driving retention rates, and achieving renewal revenue targets. The role will collaborate cross-functionally with internal teams, account managers, and channel partners to ensure a seamless customer experience and successful customer retention.

Key Responsibilities for a Retention Sales Manager...

Customer Value Management:

• Focus on the existing customer base to ensure they are deriving maximum value from the solutions.

• Proactively manage and resolve any escalations to maintain high customer satisfaction.

Renewal and Upsell Coordination:

• Collaborate with the account team to review customers due for renewal.

• Coordinate customer engagement strategies and identify upsell opportunities to maximize revenue.

Proactive Customer Engagement:

• Leverage existing deployment data to engage proactively with customers.

• Aim to retain and grow Annual Recurring Revenue (ARR) by addressing customer needs and opportunities.

Cross-Functional Collaboration:

• Work closely with Account Managers (AM) and Customer Success Managers (CSM) to address customers at risk of churn.

• Develop and implement strategies to mitigate churn and enhance customer loyalty.

Quotation and Pipeline Management:

• Issue quotations in a timely manner to support sales processes.

• Manage the sales pipeline effectively to ensure consistent and predictable revenue flow.

Revenue Planning and Forecasting:

• Complete accurate revenue planning and forecasting to inform strategic decisions.

• Ensure forecasts are timely and reflect the current market and customer status.

Channel Engagement:

• Engage with Channel teams to scale retention efforts through channel partnerships.

• Collaborate with channel partners to enhance retention motions and expand customer reach.

KPI Reporting and Market Analysis:

• Report on key performance indicators (KPIs) to track progress and identify areas for improvement.

• Analyse market opportunities and challenges to inform retention strategies and business decisions.

By focusing on these key responsibilities, the Retention Sales Manager will play a crucial role in maintaining and growing the customer base, ensuring long-term customer

You Are:

• You have strong communication and negotiation skills and can confidently take ownership of your territory.

• Empathetic, positive attitude with a desire to help our customers reach their goals

• You can effectively manage your time and successfully manage your pipeline as well as accurately forecast revenue using our CRM tools.

• An extraordinary teammate with the capability to work within our high-energy sales team environment and have a desire to work in collaboration within the team for broader success

• Have an Interest in Cyber Security

You Have:

• Experienced in sales, ideally with a channel environment in the software or technology industries

• Well organized, with effective time management skills

• Positive and professional communication skills as well as excellent presentation skills

• A college/university degree or have the equivalent work experience

• Fluent French and English

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.