Director, UX (NetSec)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The NetSec UX team is seeking an experienced UX leader to take on the role of UX Director of our Platform. You will own the consistency and evolution across our product platform, pushing the boundaries of what is possible and facilitating alignment and consistency. Leading a team of UX, architects, researchers, and designers, you will galvanize and progress the unified UX vision, promote user-centricity, and push the limits of design innovation. This role requires strategic thinking, people leadership, and a passion for creating delightful experiences that solve real customer problems. If you have a track record of building world-class product experiences and leading high-performing teams, we want to hear from you.

Your Impact

• Establish and drive the UX vision across products, centered around delightful, frictionless customer experiences - Conduct research and leverage insights to advance innovation
• Lead UX architects to connect fragmented experiences into unified systems - Rally cross-functional teams to simplify and solve pain points through new IA, components, and interactions
• Manage the research and innovation team to ensure our UX landscape is always data-driven - Set the research agenda and transform learnings into new capabilities
• Direct the design systems team as they build reusable patterns and scale elegant, consistent designs across products
• Translate and communicate UX deliverables into measurable business outcomes – increased usability, sales enablement, and customer loyalty - Provide data-driven rationale to senior leadership
• Coach and mentor designers and strategists, focusing on discovery practices to uncover problems and drive personalized solutions informed by customer journeys
• Consume the latest cybersecurity developments and propose creative ideas to keep our UX on the cutting edge - Thrive on constantly learning and expanding your expertise

Qualifications

Your Experience 

• 7+ years of experience in product design strategy with a focus on UX, high attention to detail and ability to balance multiple highly technical domains at one time
• 3+ years managing and developing a team of strategists
• Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term strategic plan
• Mastery of both product discovery and delivery including fluency in design thinking and lean start-up methodologies
• Strong analytical mindset with an emphasis on leading and teaching test-and-learn within your teams
• Emphasis on coaching junior content talent and supporting them as they develop and hone their craft

Additional Information

The Team

Our product design team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our teams don’t shy away from building products to solve problems no one has pursued before.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $210000 - $287500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.