Network L2

We are looking for a skilled Network L2 Engineer to provide Level 2 support for our network infrastructure. The ideal candidate will be responsible for maintaining, troubleshooting, and optimizing network systems to ensure seamless connectivity and performance across the organization.

Requirements

Key Responsibilities

Network Administration and Maintenance

• Administer and support the organization’s network infrastructure, including routers, switches, firewalls, and wireless access points.
  
• Perform network configuration, maintenance, and upgrades to ensure system stability and reliability.
  
• Monitor network performance and troubleshoot connectivity issues to maintain high levels of availability.
  
• Ensure network security by implementing firewall rules, VLANs, and access control policies.
  

Troubleshooting and Incident Management

• Provide Level 2 support for network-related incidents, working to resolve issues efficiently and within SLA (Service Level Agreement) timelines.
  
• Troubleshoot network issues, including LAN, WAN, VPN, and wireless problems, using diagnostic tools.
  
• Collaborate with Level 1 support for escalated tickets and escalate complex issues to Level 3 or external vendors if necessary.
  

Network Performance Monitoring and Optimization

• Utilize monitoring tools to oversee network health, performance, and utilization.
  
• Identify potential network bottlenecks and implement solutions to optimize performance.
  
• Conduct periodic audits and capacity planning to support network growth and scalability.
  

Security and Compliance

• Implement and enforce network security protocols to protect the organization’s data and assets.
  
• Support the management of firewall rules, VPN connections, and access controls.
  
• Assist with compliance activities, including regular audits, vulnerability assessments, and documentation of security practices.
  

Documentation and Reporting

• Document network configurations, topology diagrams, incident response actions, and troubleshooting procedures.
  
• Prepare regular reports on network performance, incident trends, and capacity planning metrics.
  
• Maintain accurate and up-to-date records of all network equipment, including IP addresses, configurations, and maintenance schedules.
  

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
  
• Experience: Minimum of 3 years in network engineering, with at least 1-2 years in an L2 support role.
  
• Certifications: CCNA (Cisco Certified Network Associate) or equivalent networking certifications preferred.
  

Skills and Competencies

• Technical Skills:
  

  • Proficiency in configuring and managing network devices, including routers, switches, and firewalls.
    
  • Strong knowledge of network protocols such as TCP/IP, BGP, OSPF, and MPLS.
    
  • Familiarity with network monitoring and management tools (e.g., SolarWinds, Wireshark, Nagios).
    
  • Experience with VPNs, VLANs, and wireless technologies.
    
  • Basic understanding of network security practices, including firewall configuration and intrusion detection systems.
    

• Soft Skills:
  

  • Excellent troubleshooting and problem-solving skills with attention to detail.
    
  • Strong verbal and written communication skills for effective interaction with both technical and non-technical stakeholders.
    
  • Ability to work independently and prioritize tasks in a fast-paced environment.