Security Operations Center (SOC) Supervisor

We Are:

Fermilab is America’s premier laboratory for particle physics and accelerator research, funded by the U.S. Department of Energy.  We support discovery science experiments in Illinois and at locations around the world, including deep underground mines in South Dakota and Canada, mountaintops in Arizona and Chile, CERN in Europe and the South Pole.

We are strategic risk takers, innovators, and collaborators. We are engineers, scientists, technicians, administrative professionals. We are over 2,000 employees advancing knowledge for the benefit of humankind. Fermilab has been at the forefront of particle physics for more than 40 years. We build world-leading accelerators and detectors to conduct some of the most advanced particle physics experiments possible. We collect and analyze the data from those experiments with some of the most powerful computers in the world. We conduct this research on a 6,800-acre prairie, 35 miles outside Chicago, a treasure that has been designated a National Environmental Research Park.

Under direction from the Senior Security Supervisor, Oversees Emergency Operators/Dispatchers that prioritize emergency telephone/dispatch/radio calls and requests on a 24hours/day, 7 day/week environment. Administer Security Operations Center functions such as shift scheduling, key database, control access/CCure, video systems, and alarm systems.
A strong candidate for the Security Operations Center Supervisor role should have both Emergency Dispatcher expertise and leadership skills to manage a team effectively. 

You Will:

• Supervise, coordinate, and facilitate the work of others, including scheduling of shift personnel of the Security Operations Center, collaborating with the Senior Security Supervisor.
• Receive non-emergency calls; follow protocol/procedures in asking appropriate questions and notifies appropriate personnel, transform requests into proper radio message format; Record and monitor status of personnel and equipment and coordinates operations through radio and telephone communications. (Employee will be expected to be on-call for off hours incident response. This may or may not require the employee to come onsite to address the issue.)
• Manages all Human Resources actions for the Security Operations Center function including making recommendations for hiring, promotions, performance and merit reviews, disciplinary actions, and terminations, as may be appropriate.
• Monitor administrative two-way communications systems for other Laboratory groups and dispatch required services using standard radio code system.
• Monitor site-wide fire, security, and utility alarm enunciation system, as well as local fire and law enforcement radio channels and Fermilab emergency warning systems. Correlate activated alarms with system testing activities and irregularity reports; dispatches responders as required.
• Step into the Emergency Operator/Dispatcher role as necessary to meet operational needs.
• Receive and forward requests for Fermilab assistance and mutual aid for off-site law enforcement and fire/medical emergencies.
• Maintain logs, records, call lists, and emergency instructions; complete and submit reports as required.
• Keep informed of current and applicable Fermi Security and Fire Department policies, procedures, and protocols.
• Receive, place, and redirect intra-Laboratory, local, long distance, conference, and over-seas calls; provide directory assistance; send, receive, and log facsimile messages.
• Activate Emergency Operating Center (EOC) procedures when directed.
• Conduct equipment checks and reports/logs deficiencies to supervisor.
• Abide by and is responsible for performing all duties in accordance with all environmental, health and safety regulations and practices pertinent to this position.
• Contribute effectively within a diverse workforce and uphold Fermilab's commitment to equity, diversity, and inclusion.

We Are Looking For:

• Master’s degree in related field with 1 year experience; or Bachelor’s degree in related field with 3 years’ experience. 

Applicable Knowledge, Skills and Abilities Required: 

Team Management: 

• Demonstrated experience in managing and mentoring (SOC) emergency operators/dispatchers, ensuring optimal team performance, particularly in high-stress situations.
• The ability to guide, motivate, and support the Emergency Operator/Dispatchers on a 24/7/365 basis. 

Incident Command: 

• Capable of coordinating and managing incidents, making sound decisions quickly, and effectively leading the team during any Fermilab related incident.
• Adept at managing high pressure situations, ensuring accurate and timely incident response, and continually optimizing the SOC’s policies, procedures, and protocols. 
• Proficiency in working with Fire Department and Security staff during EOC activation, compliance, and risk management teams to ensure coordinated responses and proactive threat management.

Training and Development: 

• Skilled in developing team capabilities through continuous training, knowledge sharing, and mentorship.

Communication: 

• Excellent ability to communicate SOC issues, incidents, and processes to supervisory staff.
• Use of two-way public safety radios, telephone switchboard. Strong verbal and written communication.
• Competence in creating detailed reports, documenting incidents, and ensuring that team activities are well-documented.
• Detail oriented and capable of multitasking.

Fermilab is an Equal Opportunity Employer and believes a diverse and inclusive environment based on mutual respect is essential to our mission. Fermilab is committed to recruiting and developing the most hardworking people and does not discriminate in employment on the basis of race, ethnicity, color, religion, age, sex, gender identity or expression, sexual orientation, military/veteran status, country of birth, geography/postal code, disability, marital status, parental or gestational status, or other non-merit factor.

REAL-ID Requirement for access to Fermilab Campus
Fermilab and FRA requires all members of the public to produce a REAL-ID, or equivalent, to access the Fermilab Campus for interviews or career events. A list of acceptable forms of ID can be found here: https://get-connected.fnal.gov/wp-content/uploads/2021/09/REALID-Documents.pdf If a candidate is selected for an interview but does not possess any of the equivalent documents, we may schedule a virtual interview.